HR Manager / HR Generalist (eCommerce)

Job Overview:

We are seeking a proactive and dynamic HR Manager/Generalist to join our growing eCommerce team. As the HR lead, you will play a key role in shaping the companys culture, managing talent acquisition, employee relations, performance management, and overall organizational development. This role requires someone who understands the unique challenges of the eCommerce industry and can drive employee engagement while supporting business growth.

Key Responsibilities:1. Talent Acquisition:

• Manage full-cycle recruitment: Develop and implement recruitment strategies to attract top talent for various positions across the company (from tech, logistics, marketing, customer service, and warehouse roles).
• Job Posting & Sourcing: Create compelling job descriptions and manage postings on job boards, social media, and internal platforms.
• Screening & Interviewing: Conduct phone screens, coordinate interviews, and collaborate with department heads to ensure a smooth recruitment process.
• Onboarding: Develop and manage an effective onboarding process for new hires, ensuring they feel supported and integrated into the company culture.

2. Employee Relations:

• Conflict Resolution: Act as a point of contact for employee concerns, helping to resolve conflicts, complaints, and issues in a professional manner.
• Employee Engagement: Implement initiatives to keep employees engaged, motivated, and satisfied with their work environment.
• Performance Management: Support managers with regular performance reviews, goal setting, and employee development.

3. Training and Development:

• Learning & Development Programs: Design and implement training programs for employees at all levels, focusing on skills development, leadership training, and eCommerce industry trends.
• Career Development: Partner with department leaders to identify career growth opportunities and facilitate internal mobility.
• Compliance Training: Ensure employees are up to date with relevant legal and industry certifications, including data protection, anti-harassment, etc.

4. Compensation & Benefits:

• Salary and Benefits Administration: Ensure compensation packages are competitive with market standards, including salary, bonuses, and benefits.
• Payroll Support: Collaborate with finance for timely and accurate payroll processing.
• Employee Benefits: Administer employee benefits programs (health insurance, retirement plans, etc.), ensuring employees understand their options.

5. Compliance & Legal:

• HR Compliance: Ensure the company is in compliance with labor laws and industry-specific regulations, including worker rights, data privacy laws, and health and safety standards.
• Documentation: Maintain employee records, ensuring all relevant legal documentation is accurate and up to date.
• Policy Creation: Develop, update, and communicate HR policies and procedures, ensuring alignment with company values and industry best practices.

6. HR Analytics & Reporting:

• Data Analysis: Utilize HR software to generate reports on key HR metrics such as turnover, employee satisfaction, and recruitment effectiveness.
• Employee Retention: Analyze exit interview data and identify trends to help improve retention strategies.
• Organizational Effectiveness: Conduct surveys, focus groups, and one-on-one interviews to gauge employee satisfaction and address areas for improvement.

7. Culture and Employee Wellbeing:

• Foster Positive Culture: Contribute to building a positive, inclusive, and innovative workplace culture that aligns with the companys mission and values.
• Wellbeing Initiatives: Promote initiatives focused on employee wellbeing, including mental health support, work-life balance, and stress management programs.
• Diversity & Inclusion: Champion diversity and inclusion within the workplace, ensuring fair treatment for all employees.

Qualifications:

• Bachelor's Degree in Human Resources, Business Administration, or a related field. A masters degree or HR certification (e.g., SHRM-CP, PHR) is a plus.
• Proven experience as an HR professional (1-3 years), preferably in the eCommerce, retail, or technology industries.
• Knowledge of eCommerce: Familiarity with the operational demands and the fast-paced environment of eCommerce businesses.
• Experience with HR Software: Proficient in HRIS (Human Resource Information System) tools such as Workday, BambooHR, or similar.
• Strong interpersonal skills: Ability to build relationships at all levels of the organization, provide counsel, and address sensitive issues.
• Excellent communication skills (verbal and written).
• Problem-solving mindset with a proactive approach to challenges.
• Data-driven with the ability to analyze HR metrics and make informed decisions.
• Multitasking abilities in a fast-paced environment with changing priorities.

Preferred Skills:

• Familiarity with eCommerce platforms (Amazon,flipkart,Shopify, Magento, etc.) and understanding of the operational flow of online businesses.
• Experience in managing remote teams or hybrid work environments.
• Change management experience, particularly during growth phases or restructuring.
• Understanding of global HR standards if the company operates in multiple countries or regions.

Why Work With Us?

• Join a dynamic, fast-paced company at the forefront of the eCommerce industry.
• Opportunities for professional growth and career advancement.
• Competitive salary
• A positive, inclusive work environment that values creativity, innovation, and work-life balance.

How to Apply:

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience to craftrade3@gmail.com

Job Location - Banipark , Jaipur

Time - 10 am to 6.30 pm