HR Delivery, Associate 2

Job Description

The Associate-2, HR Delivery is within GHR Admin team and will be part of the GHR CoE Services team.

As a Team Member of GHR Admin team, this Associate-2 would be responsible for high-quality HR service by providing assistance in various Statutory Compliance activities, India GHR Admin BAU activities and to provide excellent customer service by ensuring timely completion of activities as per GHR Admin tracker. 

Responsibilities

• Ensure all the statutory related activities are completed accurately on-time as per the statutory due dates.

• Collaborate with various internal stakeholders to gather and collate required data for submission to statutory consultant.

• Handle Tier-3 queries for India & APAC countries and ensure to resolve all the tickets within SLA timelines.

• Ensure Service Level Agreements (SLA) / Key Performance Indicators (KPI) are met for all the BAU activities mentioned in the GHR Admin tracker for APAC countries.

• Provide prompt assistance to the queries received through group mailboxes (Seasiapayroll, Payroll Australia & GHR Admin-India Operations).

• Maintain quality of service and ensure data confidentiality throughout all the processes.

• Analyze and resolve HR data discrepancies and errors diligently.

Preferred Qualifications & Experience:

• Bachelor’s degree in human resource, Business administration, or related field.

• 1-2 years of experience handling labour law legislation and statutory compliance activities.

Skills & other requirements:

• Proficient in MS-Office and capacity to learn new technology/systems.

• Team oriented with strong verbal, written and interpersonal communication skills.

• Strong analytical and problem-solving skills.

• Ability to multitask, ensure accuracy and execute against pre-determined timelines.

• Adhere to company policies and guidelines.

• Professionalism, dependability, and trustworthiness.