HR Analyst(Employee Shared Services)

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Description-

This position is responsible for effectively addressing and resolving inquiries related to Performance Management, Succession Management, and Talent Development received from internal customers. He/she will be able to manage HR-related tickets in a timely and efficient manner, ensuring that all requests are handled accurately and promptly. He/she coordinates with Talent Management COEs and other HR Partners to seek relevant information and approvals. He/she utilizes existing applications to review the information and perform the task.

Responsibilities-

• Manage HR Tickets: Oversee the handling of HR-related tickets, ensuring timely resolution and appropriate communication with stakeholders.

• Collaborate with HR Partners: Work closely with internal stakeholders and other HR partners to gather relevant information and obtain necessary approvals for ticket resolution.

• Reporting: Generate standard and custom reports based on business requirements, ensuring accuracy and timeliness.

• Ensure Compliance: Adhere to HR processes, policies, and compliance standards while resolving inquiries and processing requests.

• System Utilization: Utilize existing HR applications to review and manage information and perform tasks effectively.

Requirements-

• Experience: Prior HR experience is preferred.

• Communication Skills: Strong written and verbal communication skills to interact with stakeholders and resolve inquiries effectively.

• Shift Timing: Willingness to work in U.S. shift timings.

• Technical Skills: Proficiency in MS Office (Excel, Word, PowerPoint)

• Preferred Knowledge: Knowledge of Performance Management processes will be an additional advantage.

Employee Type:
 

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