Hotel General Manager

Job Description Hotel General Manager

Own the entire hotel business not just operations

Company Name: Zolostays

Business Unit: Z Hotels

Designation: General Manager (This role is internally mapped as Genaral Manager)

Location: Mumbai

Salary Range: Up to 15 Lakh per annum (Fixed CTC)

Employment Type: Full-Time

Experience Required: 35 years in hotel operations with experience as Unit Head / Operations Head / Resident Manager / EAM / Hotel GM, with hands-on P&L responsibility

About Zolo Why We Exist

Zolo exists because living away from home should not feel like a struggle. Whether its a student stepping into a new city, a young professional building a career, or a traveler seeking comfort every individual deserves dignity, warmth, and thoughtfully run spaces.

Across co-living, hotels, student housing, and vacations, Zolo has built one of the most diverse and high-quality living and hospitality platforms in the country. What sets us apart is not ambition or scale it is our commitment to delivering quality consistently.

We are here to create human-first hospitality experiences where safety is felt, service is genuine, and needs are addressed before they turn into complaints.

We believe:

Excellence is a standard, not a milestone we dont settle for working when we know what great looks like

Consistency creates trust quality matters only when it shows up every day

Ideas matter only when execution is deep and sustained

Standards live through ownership and accountability

About Z Hotels The Vertical Youll Join

Z Hotels is Zolos hospitality vertical boutique, modern, and experience-led. Our restaurants are not add-ons to the hotel; they are social spaces where guests connect, unwind, and return for more. With new properties launching, we are building teams that care deeply about service, standards, and people.

You are not inheriting a running system you are helping build it. Want to see what were building?

Explore our ZHotel here: https://www.zhotels.in/

Whats In It For You Before Anything Else

This role gives you:

Full ownership of hotel business performance

Direct visibility with city and company leadership

Opportunity to run hotels as profit centers, not cost centers

Leadership exposure across operations, revenue, and people management

A clear growth path Multi-property / Cluster / Regional leadership roles

If you enjoy taking charge, making decisions, and building winning hotel teams this role is made for you.

Role Overview What This Role Is Really About

Forget job descriptions for a moment.

Ask yourself: Can you run a hotel where revenue, guest experience, and team performance improve consistently because of your leadership?

This role exists because someone must:

Own the hotel's revenue, cost, and profit outcomes

Ensure operations run smoothly across departments every single day

Lead department heads and align teams toward business goals

Solve guest escalations and operational challenges quickly

Balance service quality with profitability

Represent hotel performance confidently to leadership

Your success is measured not by reports alone, but by:

Hotels meeting or exceeding occupancy and revenue targets

Strong guest satisfaction and OTA ratings

Smooth coordination across departments

Controlled costs with healthy margins

A confident, accountable leadership culture on property

What You Will Practically Do Every Day (So You Can Picture the Job)

Own daily hotel operations across all departments

Drive occupancy, ADR, RevPAR, and overall hotel performance

Oversee Front Office, Housekeeping, F&B, Maintenance, and Security operations

Review daily, weekly, and monthly performance reports and act on gaps

Handle major guest escalations personally when required

Monitor payroll, utilities, vendor costs, and procurement expenses

Improve cost efficiency through vendor negotiations and operational discipline

Hire, train, and manage department heads and teams

Set performance targets and ensure accountability across departments

Work with sales and marketing teams to improve bookings

Identify additional revenue opportunities through partnerships, events, and upselling

Ensure legal, safety, and audit compliance standards are maintained

Why This Role Is Important (Your Day-to-Day Impact)

(Read and ask yourself can I do this?)

Every day, you will:

Decide whether the hotel meets revenue goals or misses them

Influence guest satisfaction and online ratings

Shape operational discipline across departments

Control costs while maintaining service standards

Build leadership strength within hotel teams

Your leadership directly impacts hotel profitability, guest loyalty, and brand growth.

Who Can Apply

This role is for experienced hotel operations leaders only.

You should apply if:

You are a graduate (Hotel Management preferred; MBA is a plus)

You have 35 years of experience managing hotel operations at leadership level

You have owned or directly influenced P&L performance

You have handled multi-department hotel teams

You aspire to grow into multi-hotel or regional leadership roles

If yes you belong here.

Language & Persona

You must:

Communicate clearly and confidently in English and Hindi

Think logically and make decisions under pressure

Be approachable yet firm in leadership style

Be structured in planning and performance reviews

Take accountability for business outcomes

Stay calm and solution-oriented in challenging situations

Your Future at Z Hotels

If you succeed here, you dont just manage a hotel.

You grow into leadership roles managing multiple hotels, larger properties, or regional operations as Z Hotels expands.

Your identity becomes:

Someone trusted to build profitable hotels and strong service cultures every single day.

If you want to run a hotel like a business owner apply now.