Hostel Operations Manager

Position: Hostel Operations Manager

Location: Gurgaon

Working Days: Monday- Saturday (Saturdays WFH)

Experience Required: 4-8 years

Client: Leading Business School

Preference: Candidates with prior experience of working at early-stage educational startups.

About The Organisation

Our client is a new-age business school offering industry-immersive business education where the classes are led by top industry leaders and practitioners. It is a first-of-its-kind institute where distinguished leaders from different walks of life have re-imagined business education in order to create effective business professionals for the ever-changing economy.

Role Overview:

You will lead the hostel operations team, manage key external vendors, and act as the central point of contact for all student and parent-related concerns around accommodation. You wont be getting into daily ground-level execution youll be driving outcomes through your team, setting standards, and ensuring seamless collaboration between departments.

Key Responsibilities:

Own and drive the overall hostel operations strategy, from move-ins to daily services to escalations.

Lead a team of hostel managers, support staff, and vendor coordinators to ensure smooth, student-friendly operations.

Work closely with the Programme Director and Parent Affairs Team to align hostel policies with institutional goals.

Act as the primary escalation point for student and parent concerns related to residential life.

Maintain proactive, transparent communication with parents especially in sensitive or emergency situations.

Build confidence and trust across all stakeholder groups through consistent delivery and empathetic engagement.

Oversee all third-party vendors and partners involved in housekeeping, security, food, and maintenance.

Review and approve SOPs, incident reports, safety checks, and compliance protocols.

Champion a positive residential culture inclusive, respectful, and aligned with student well-being.

Design initiatives to gather feedback, address grievances efficiently, and continuously improve the residential experience.

Collaborate with student councils or committees where needed to foster a collaborative campus environment.

Present regular reports on hostel performance, grievances, service levels, and student satisfaction.

Track KPIs and use data-driven insights to improve processes and policies.

Maintain proper documentation and ensure regulatory compliance related to hostel facilities.

Ideal Candidate Profile:

48 years of experience in a leadership or supervisory role in hospitality, luxury housing, student co-living, or client experience.

Exceptional communication and interpersonal skills able to handle both student concerns and high-touch parent interactions with confidence and empathy.

Demonstrated ability in leading teams, managing vendors, and getting things done through others.

Strong conflict resolution, prioritization, and people management skills.

Female candidates are strongly encouraged to apply as we strive to build a balanced and empathetic leadership team.