Hospitality Specialist

Job Summary

The Hospitality & Logistics Manager will lead and elevate events and logistics operations for IIT Bombays Educational Outreach (EO) in-person programs. This role involves end-to-end management of accommodation, venue coordination, food & beverage operations, and vendor management for all physical programs. The ideal candidate will bring extensive hospitality experience, a strong vendor network, and the ability to manage large-scale events with quality and efficiency. A calm, highly collaborative, and action-oriented professional who can perform on deadlines will excel in this role.

About us

Indian Institute of Technology Bombay, set up in 1958 as the second IIT, is recognized worldwide as a leader in the field of engineering education and research. The Institute is granted the status of 'Institution of Eminence' by the Ministry of Education. IIT Bombay is reputed for the quality of its faculty and the outstanding calibre of students graduating considered not only amongst the best within the country but also highly recognized in the world for achievements in the field of education and research.

Educational Outreach (EO) is one of IIT Bombays flagship initiatives, offering transformative learning experiences through online and offline programs. Our in-person programs host distinguished faculty, senior professionals, and learners from across the country.

Key Responsibilities

1. Hospitality Operations & Guest Experience

Manage end-to-end hospitality arrangements for EOs on-campus and off-campus programs.

Ensure high-quality guest experience for faculty, speakers, and participants.

Develop and execute hospitality enhancement strategies to deliver premium service standards.

2. Accommodation Management

Coordinate accommodation bookings across IITB guest houses and external partner hotels.

Maintain relationships with a network of hotels ranging from economy to premium categories.

Negotiate rates, contracting, and service delivery for guest stays.

3. Venue & Logistics Management

Identify, book, and set up venues for programs.

Manage logistics including audio-visual support, seating layouts, signage, and housekeeping coordination.

Oversee food and beverage requirements, ensuring quality, timeliness, and hygiene standards.

4. Vendor & Stakeholder Collaboration

Build and maintain a strong network of vendors: catering, event management, logistics services, transport providers, etc.

Ensure vendor compliance with quality standards, safety norms, and cost controls.

Partner closely with EOs Admin team and IITB operational teams for smooth execution of events.

5. Quality Assurance & Continuous Improvement

Monitor service quality throughout the event lifecycle.

Address issues proactively and implement long-term process improvements.

Maintain documentation, checklists, and reporting for program logistics.

6. Miscellaneous

Perform other duties as assigned to support the organization's goals

Qualifications, Experience, and Competencies

Educational Qualifications

Bachelors degree in Hospitality, Event Management, Business Administration, or related field.

Professional Experience

610 years of hospitality, events, or event/venue management experience.

Prior experience managing large-scale events, premium guest services, and vendor relationships.

Demonstrated ability to lead hospitality excellence projects with measurable outcomes.

Competencies

Strong interpersonal skills to collaborate with cross-functional teams effectively.

Strong vendor management and negotiation skills.

Excellent interpersonal and stakeholder management capabilities.

Action-oriented and calm under pressure; strong problem-solving skills.

Proven time management skills, ability to manage multiple programs simultaneously.

Professional maturity and the ability to influence without authority.

Team-oriented, affable, and collaborative working style.

Note : This is a Mumbai based on-site role, only shortlisted candidates will be notified