Location: Coimbatore

Job Role: Hospitality Manager

CTC : Upto 60k

Job Description

Reports to Cottage Department Lead.

In charge of guest care, booking communications, cottage check-in/out, administration and shift scheduling verticals.

Key Responsibilities:

- Coordinate the cottage operations team and activities.

- Own the end-to-end cottage guest experience process from check-in to check-out, as well as communication flow prior to their arrival.

- Develop, implement, and continuously improve SOPs and team training.

- Manage team dynamics between volunteers, staff and other departments.

- Support team who handles escalated guest issues related to complaints and incidents.

- Report on key performance metrics.

- Work along with other Cottage coordinators/managers to ensure high operational standards department wide.

Hospitality Manager