Hospital Inpatient (IP) Manager/Sr Manager

Position: IP Manager (Inpatient Services)

Department: Operations / Patient Services

Reports To: Head Operations / General Manager Operations

Role Overview:

The IP Manager is responsible for overseeing all inpatient operations , ensuring smooth patient admission-to-discharge flow, optimizing patient experience, coordinating with clinical and non-clinical teams, and maintaining the highest standards of service quality and operational efficiency within the hospitals inpatient department.

Key Responsibilities:

1. Patient Admission & Discharge Management

• Supervise the entire inpatient process admission, transfer, and discharge.
• Ensure timely and accurate admission documentation , bed allotment, and patient registration.
• Coordinate with doctors, billing, and nursing teams to ensure smooth discharge and proper final bill closure.

2. Coordination & Communication

• Act as a liaison between patients, consultants, and hospital departments to resolve queries and service gaps.
• Coordinate with Housekeeping, F&B, Nursing, Pharmacy, Billing, and Operations to deliver seamless inpatient services.
• Attend and facilitate daily clinical and administrative meetings to address inpatient issues.

3. Quality & Patient Experience

• Monitor patient satisfaction levels through regular rounds and feedback.
• Implement service improvement initiatives based on feedback and audit findings.
• Ensure compliance with NABH/JCI standards and hospital protocols in inpatient areas.

4. Staff Supervision & Training

• Supervise IP executives, floor coordinators, and ward administrators.
• Conduct training sessions on patient handling, communication, and process adherence.
• Ensure staff coverage and roster management for all inpatient floors.

5. Billing & Financial Coordination

• Coordinate closely with the billing and insurance teams for estimate approvals, package monitoring, and bill clarifications.
• Ensure zero revenue leakage and proper documentation of inpatient billing and packages.

6. Reporting & Performance Monitoring

• Track and report key operational metrics bed occupancy, ALOS (Average Length of Stay), discharge TAT , and patient complaints.
• Submit periodic MIS reports to management and identify areas for process improvement.

Desired Qualifications & Experience:

• Graduate / Postgraduate in Hospital Administration, Healthcare Management, or related field .
• 812 years of experience in hospital operations, with at least 35 years in inpatient management in a multispecialty setup.
• Strong leadership, communication, and interpersonal skills.
• Good understanding of hospital billing, insurance, and clinical coordination processes.
• Proficient in hospital information systems (HIS / EMR).

Key Skills:

• Patient Relationship Management
• Operational Coordination
• Billing & Insurance Knowledge
• Communication & Conflict Resolution
• Quality & Compliance Awareness
• Team Leadership & Training