Home delivery Lead

We at Jio are having open positions for Home delivery Lead.

Ideal Qualification

Any Graduate, Post Graduate, MBA preferred

Experience - Graduate: 4-8 Years / MBA: Min. 2-6 years

Job Description

1. Responsible for Jio Home Delivery (JHD) in JC Operation.
2. Manage and supervise various outbound channels to ensure high service, levels for JHD customers.
3. Recruit, train & deploy outbound direct sales agents in JC area as, per the given target.
4. Monitor refresher training on JHD process and product knowledge to, agents.
5. Drive Lead Acceptance & Lead Delivery on day to today basis.
6. Ensure JC Level Master Configurations on JHD platform - Agents Stores, PIN Codes, Products.
7. JC territory planning to ensure 100% manning coverage.
8. Supervise and manage General Trade & Own Store promoters (xDSS) for, Home Delivery.
9. Propose improvements to ensure augmented customer experience.
10. Monitor and gather competition/industry plan, initiatives, policies and best practices

Skills and Competencies

1. Direct sales, D2C exposure
2. Knowledge of managing , supervising direct sales teams of min 8-10,people.
3. Knowledge of product and market.
4. Knowledge of Direct Sales Practices.
5. Team Recruitment Skills.
6. Target orientation
7. Customer focus