Holiday Sales Consultant (Contract)

About Scapia

Scapia is Indias first travel-led fintech brand, blending financial innovation with curated

travel. Our Holidays Business vertical aims to deliver unique, immersive, small-group & free

independent journeys across the world.

Role Overview

We are seeking a Holiday Sales Consultant to be the bridge between high-intent leads and

unforgettable journeys. This is a consultative, customer-facing role where youll engage with

potential travelers, understand their aspirations, and guide them towards choosing the right

immersive travel experience.

Unlike transactional sales, this role demands relationship-building, storytelling, and the ability

to position the emotional value of travel. You will not be a pushy salesperson you will be

a trusted advisor, ensuring that every traveler feels informed, excited, and confident about

joining our curated journeys.

Key Responsibilities :

Lead Engagement & Conversion: Manage high-potential inbound leads (400+

invite requests per trip), conduct structured consultative conversations, and convert

interest into confirmed bookings.

Customer Discovery: Uncover traveler motivations, preferences, and concerns to

tailor trip recommendations effectively.

Product Knowledge & Storytelling: Present itineraries, inclusions, and logistics

with clarity while bringing the trip alive through compelling storytelling.

Relationship Building: Establish rapport quickly, becoming a trusted advisor who

guides customers through their decision-making journey.

Sales Excellence: Drive conversions for high-ticket, curated holidays while

maintaining customer satisfaction and trust.

Organization & Follow-up: Maintain accurate lead records, track follow-ups, and

ensure no customer touchpoint is missed.

Customer Experience Advocacy: Champion Scapias brand promise of deeply

immersive travel, ensuring every interaction reflects our ethos.

Experience & Background

13 years of sales experience, preferably in travel or other consultative, high-

involvement industries, with hands-on experience in planning travel itineraries for

destinations such as Europe or Southeast Asia.

Proven track record of success in high-ticket, non-transactional sales.

Prior experience in customer-facing roles with a focus on trust-building, emotional

engagement, and delivering premium services.

Skills & Competencies :

Functional Skills

Consultative Selling: Skilled at leading needs-based conversations and tailoring

solutions.

Product Guidance: Ability to explain itineraries, inclusions, and handle queries with

confidence.

Lead Management: Organized in maintaining pipelines, follow-ups, and CRM notes.

Value Selling: Capable of positioning the emotional and lifestyle benefits of travel

beyond just logistics.

Personal Attributes

Customer Intuition: Sharp ability to read buying signals and prioritize high-intent

leads.

Relationship Builder: Builds trust and rapport naturally; acts as a guide, not a seller.

Communication & Presence: Confident, warm, and clear communicator across

calls, messages, and emails.

Storytelling Ability: Paints vivid pictures of the experience, sparking excitement and

curiosity.

Passion for Travel: Genuine enthusiasm for travel, bringing authenticity and

inspiration into every conversation.

What Success Looks Like

Consistently converts high-potential leads into confirmed travelers.

Creates memorable customer experiences that lead to referrals and repeat bookings.

Balances sales targets with authentic, trust-based customer interactions.

Embodies Scapias ethos: thoughtful, persuasive, and people-first.

Why Join Us?

At Scapia, you wont just sell holidaysyoull be shaping transformative journeys for

travelers who seek meaning and adventure. Youll work with a passionate team, access

world-class curated experiences, and grow in a company thats redefining travel for a new