HO Product Manager Business Banking-HO & SUPPORT-Ho Business Banking

Grade: M3

Location: Goregaon

Role: HO Product Manager Business Banking

Business Banking – Helpdesk Manager Role is key owner of strategy, roadmap and customer experience of Business Banking vertical. Helpdesk Manager role involves comprehensive understanding of all the key stakeholders viz consumer; technology, industry; regulator; organization.

• Responsible for managing team of 3-4 helpdesk officer
• A Help Desk Manager will be responsible for assisting the support team and ensuring exceptional service while solving issues.
• Analyze queries/issues received and recommend any changes in process, training, product required.
• Making recommendation to improve overall current account productivity.
• Resolve escalated and priority issue.
• Competition benchmarking on various process and documentation.
• Strong analytical ability and strong documentation skills 
• Actively communicate and engage with sales and branch banking teams and take regular feedback on business proposition, product, and processes.
• Work closely with various stake holders to translate helpdesk vision into sales numbers and values
• Identify & resolve strategic issues that may impair the team’s ability to meet strategic, financial & technical goals.
• Regularly participate in channel reviews/meeting to drive business objectives. 

• Excellence  in oral and written communication and  channel drive
• Experience and understanding of business banking customers and segments.
• Sound understanding of KYC norms and processes for current account customers.
• Ability to derive strategic insights and ability to read and understand data 
• Ability to read consumer behavior and trends
• Innovative and problem solving approach
• Understanding of customer life cycle 
• Understanding of regulatory framework and banking.