HO Planner Sales - (2W)

About the company:

 TVS Motor Company is a reputed two and three-wheeler manufacturer globally, championing progress through Mobility with a focus on sustainability. Rooted in our 100-year legacy of Trust, Value, and Passion for Customers and Exactness, we take pride in making internationally aspirational products of the highest quality through innovative and sustainable processes. The Company was started in 1979 as the flagship brand of TVS Group, which was founded by T.V. Sundaram Iyengar.  Under the persistence and diligent leadership of the Chairman Emeritus, Venu Srinivasan, the company has become the largest member of the TVS Group in terms of size and turnover. Prof Sir Ralf Dieter Speth, Chairman, TVS Motor Company and Sudarshan Venu, Managing Director, TVS Motor Company are forging a bright path for the future of the company. Today, TVS Motor is present in 80+ countries and has over 50million happy customers in India. The Company also has strong socially responsible focus and supports the Srinivasan Services Trust to carry out numerous sustainable initiatives to positively contribute to the lives of communities across regions. TVS Motor has four state-of-the-art manufacturing facilities at Hosur in Tamil Nadu, Mysore in Karnataka, Nalagarh in Himachal Pradesh and Karawang in Indonesia and is the first two-wheeler manufacturer in the world to be conferred with the prestigious Deming Prize for excellence in quality. Our products lead in their respective categories in the J.D. Power IQS and APEAL surveys for five years. We have been ranked No. 1 Company in the J.D. Power Customer Service Satisfaction Survey for consecutive four years. Our group company, Norton Motorcycles, based in the United Kingdom, is one of the most emotive motorcycle brands in the world. Our subsidiaries in the personal e-mobility space, Swiss E-Mobility Group (SEMG) and EGO Movement have a leading position in the e-bike market in Switzerland.

Website

http://www.tvsmotor.com

Purpose of the Role:

Analyse gaps and potential of business activities for PAN India.Monitoring implementation of actions planned and follow up for new initiativesSupport NSMs on forecasting demands and coordinate with respective zonal teams for planning the numbers.

Role Description(List down 10 (max) discrete jobs in the order of priority)

1. Setting & deployment of targets for the PAN India

2. Facilitate means planning & deployment of means.

3. Track & analyse progress of the targets & means deployed.

4. Establish periodic review cadence at PAN India level.

5. Conduct periodic PDCA on target image adequecy (Target + Means)

6. Capturing & horizontal deployment of Best Practices across the zone.

7. Diagnose & generate insights on chronic non achievement areas

8. Anticipate results & initiate actions for mitigation

9. Collect & analyse periodical information on external factors ( competion, growth drivers, industry, etc.)

10. Identify gaps in dealer sales processes and propose solutions do close the gaps.

11. Forecasting industry & retail trends inorder to achieve market share goals.

12. Improving the lead time for customer complaint closures

3. Managing Points (Key KPIs/KRAs)

1. Ensuring target achievement of identified retail drivers.

2. Establish robust problem solving /QC story approach to improve market share of identified geographies/ Products in the zone.

3. Completion of Annual Planning in coordination with HO.

4. Dealership system & sales processes improvement

5. Customer complaint closure within 2 days

6. horizontal deployment of best practices.