HO Ops - DP - Team Member - West - Corporate

1) Vendor Billing Management

• Own the end-to-end vendor billing cycle: invoice receipt, validation, coding, approvals, posting, and payment follow-ups.

• Reconcile vendor statements, track accruals, and resolve billing discrepancies within defined TATs.

• Maintain vendor master data, contracts, rates, and SLAs; monitor spend vs. budget and highlight variances.

• Coordinate with Finance/Accounts Payable for timely disbursements; prepare aging reports and dashboards.

• Partner with vendors to optimize billing processes, introduce automation, and reduce manual errors.

2) KRA / CKYC Knowledge & Execution

• Perform KYC/KRA/CKYC checks during account opening; ensure records are complete, accurate, and regulatory compliant.

• Validate client documents (POI/POA, PAN, Aadhaar, FATCA, etc.) and resolve KYC exceptions.

• Interface with KRA/CKYC systems to fetch, register, and update client KYC details; maintain audit trails.

• Support periodic KYC refresh/re-KYC, and ensure timely remediation of pending cases.

3) Trading Modification

• Manage end-to-end onboarding: application intake, verification, document checks, data entry, in-principle approvals, and activation.

• Process account modifications (contact details, segment enablement, nominee change, bank/DP updates, risk profile edits) with proper authorization.

• Ensure seamless coordination with Compliance, Risk, Tech, and Sales for smooth go-live.

• Maintain accurate system records, logs, maker-checker controls, and audit readiness.

4) Escalation Management

• Act as point of contact for client and internal escalations related to onboarding, KYC, and billing.

• Triage and prioritize issues, conduct root-cause analysis, and drive swift resolution within SLA/TAT.

• Build preventive actions and SOP enhancements to reduce recurring escalations.

• Provide status updates to stakeholders; publish weekly/monthly escalation and RCAs.

Required Skills & Competencies

• Domain: Strong understanding of KRA/CKYC, trading account opening processes, and brokerage/back-office operations.

• Process & Compliance: Maker–checker discipline, documentation rigor, and audit readiness.

• Billing & Reconciliation: Invoice validation, accruals, ledgers, vendor statement reconciliation, and variance analysis.

• Systems: Experience with KRA/CKYC portals, back-office trading platforms, CRM, and basic ERP/AP modules (e.g., Tally/Oracle/SAP—nice to have).

• Analytical: Data accuracy, pattern recognition, root-cause analysis.

• Communication: Clear written/verbal communication; stakeholder and vendor coordination.

• Ownership & Result Orientation: Meeting TAT, SLA, and quality metrics consistently.

• Escalation Handling: Calm under pressure, structured problem-solving, and effective follow-through.