Hiring || IT Infrastructure & Cloud Operations Manager

Job Title: IT Infrastructure & Cloud Operations Manager

Location: Pune

Experience: 10+ years

Employment Type: Full-time

Department: IT / Infrastructure

Summary

The IT Infrastructure & Cloud Operations Manager plays a pivotal role in shaping and maintaining the organizations technology foundation. This leadership position is responsible for overseeing the design, deployment, and ongoing management of hybrid infrastructurespanning on-premises environments and major cloud platforms (Azure/AWS). The ideal candidate will drive operational excellence across Microsoft 365, ServiceNow, cybersecurity, and service delivery, ensuring high availability, performance, and compliance. With a strong focus on innovation, cost efficiency, and risk mitigation, this role ensures seamless integration of technology with business objectives while supporting digital transformation initiatives and maintaining alignment with global standards such as ISO 27001, SOC 2, and GDPR.

Responsibilities

Technical Operations & Service Delivery

• Lead the end-to-end design, implementation, and management of cloud infrastructure (Azure/AWS), optimizing for performance, scalability, security, and cost efficiency.
• Manage on-premises and cloud-based backup, disaster recovery (DR), and storage solutions to ensure data resilience and business continuity.
• Govern the full Microsoft 365 ecosystem, including Exchange Online, SharePoint, Teams, Intune, Purview, and related services.
• Own the ServiceNow platform strategy, configuration, administration, and continuous enhancement for IT Service Management (ITSM) and business process automation.
• Collaborate closely with the Security Operations Center (SOC) to support threat monitoring, incident response, and vulnerability remediation.
• Partner with the Network Operations Center (NOC) to maintain network reliability, performance, and proactive monitoring.
• Ensure the Help Desk delivers timely and effective Tier 1 and Tier 2 support, consistently meeting customer satisfaction targets.
• Oversee enterprise software deployment using tools such as Intune, SCCM, or JAMF across diverse device environments.

Security & Compliance

• Ensure all infrastructure, systems, and services comply with industry best practices and regulatory standards (ISO 27001, SOC 2, GDPR).
• Work with the CISO and security teams to implement and enforce security controls across cloud and on-premises environments.
• Lead incident response efforts for critical outages or security breaches within the infrastructure domain.

Requirements

• Minimum of 10 years of progressive IT experience, including at least 3 years in a leadership or management capacity.
• Proven hands-on experience integrating and managing at least three of the following:
• Public cloud platforms (Azure/AWS)
• Microsoft 365 suite
• ServiceNow (ITSM/automation)
• Backup and storage solutions
• SOC/NOC operations
• Demonstrated financial acumen with experience in budgeting, vendor negotiations, and cloud cost optimization.
• Deep understanding of ITIL frameworks and practical experience in implementing ITSM processes.
• Exceptional stakeholder engagement and communication skills across technical and non-technical audiences.

Preferred

• Relevant certifications include: Microsoft 365 Enterprise Admin, AWS/Azure Solutions Architect, ITIL 4 Managing Professional (MP), ServiceNow Certified System Administrator (CSA), CISSP, or PMP.
• Experience leading large-scale digital transformation or cloud migration initiatives.
• Proficiency in scripting and automation using PowerShell, Python, or Terraform.

Additional Details:

Total Experience: 10-15 years

Relevant Experience: 6+ years in IT infrastructure and cloud operations

Skills: ServiceNow, M365

Must-Have: At least 3+ years in a leadership or management role.

Notice Period: Immediate to 15 days

Location: Pune

Employment type: Full-time

Salary: 20 LPA - 35 LPA