Hiring for Senoir Process Executive (Senior Process Executive (Customer Service- Voice Process) for Ghaziabad Location.

Job Details:

• Designation: Senior Process Executive
• Job Level: JL 2A
• Work location: Ghaziabad (Work from Office)
• Experience: 1-2 years
• Notice Period: Immediate to 30 days
• Shift Timings: Rotation Shifts
• Education: Any Graduate (Full Time)
• Cab Facility: No Cab Facility

Note: Language Proficiency:

English & Hindi (mandatory written & verbal).

Responsibilities:

Handle customer queries via phone or other support channels.

Provide accurate information and timely resolution to customer issues.

Log, track, and update customer interactions in the CRM system.

Escalate complex or unresolved cases to the appropriate team as needed.

Ensure adherence to service level agreements (SLAs) and quality standards.

Maintain up to date knowledge of products, services, policies, and procedures.

Support process improvement initiatives to enhance customer satisfaction.

Maintain compliance with organizational operational standards, covering effective leave management, adherence to timelines, professional floor behavior, and active involvement in team bonding efforts.

Interested candidates please share your updated resume and below details to anguluri.pravallika@infosys.com

Details:

Name:

Contact Number:

Email I'd:

DOB:

Total Years of Exp:

Relevant Years of Exp:

Current/ Previous Company Name:

Notice Period:

Current Location:

Preferred Location:

Current CTC:

Expected CTC:

Flexible for Night Shifts:

Graduation:

Post-Graduation (If applicable):