Hiring for PMS CoE Head -Complaint Management-Medical Devices(15-20 yrs Exp) _HCL Chennai Location

Lead team offering end-to-end complaint management programs for global MedTech clients. Drive technology transformation, process excellence, and team competency in complaint intake, evaluation, investigation, RCA, regulatory reporting, and field action. Expertise in GxP compliance, Tools & systems (e.g. TrackWise, ETQ, Veeva, SAP CM), and AI/GenAI adoption. Strong leadership, stakeholder management, and continuous improvement mindset. Certifications like RAC, ASQ, Six Sigma are added advantages.