Hiring for Manager-Data Validation||Mandate Spanish Language||Location-Mumbai||Salary-12lpa||Night Shift||WFO|| (No relocation candidates please)

Hi Folks,

We are #hiring for Manager / Supervisor Data Validation (Spanish)

Night Shift | Global Operations | Spanish Mandatory

About the Role

As a Manager / Supervisor Data Validation (Spanish) , you will lead a high-performing team responsible for validating supplier questionnaires and documentation across multiple Achilles schemes. Youll own data quality, SLA delivery, team performance, and customer experience , while acting as the operational owner during night-shift hours .

This role requires strong people leadership , process discipline , and Spanish-language communication to effectively engage with suppliers and internal stakeholders across global time zones.

Key Responsibilities

1. Data Quality & Compliance

• Own end-to-end data quality for assigned schemes and supplier accounts
• Validate supplier questionnaires and documentation for accuracy, completeness, and compliance
• Review non-standard data requests and escalate where required
• Reduce repeat errors through coaching, guidance, and clearer validation logic
• Identify system gaps and escalate issues to internal application teams
• Proactively manage supplier renewals and expiring documentation

2. Team Leadership & Performance

• Lead daily operations: shift planning, work allocation, prioritization, and queue management
• Set and track daily/weekly productivity and quality targets
• Conduct regular 1:1s, coaching sessions, and performance reviews
• Manage escalations, blockers, attendance, and shift adherence
• Support hiring, onboarding, training, and skill development of team members

3. Process Efficiency & SLA Management

• Drive SLA adherence and reduce turnaround times (Time to Publication)
• Monitor volumes, ageing, backlog, and productivity trends
• Take corrective actions to address performance risks
• Partner with Account Management and Inside Sales to resolve supplier issues
• Ensure strong audit trails within CRM and workflow systems

4. Customer & Stakeholder Management

• Act as the primary escalation point for validation status and delivery risks
• Maintain clear, professional communication with internal and external stakeholders
• Guide suppliers on documentation requirements and validation expectations
• Ensure consistent ownership and resolution across all supplier interactions

5. Spanish Language Communication (Mandatory)

• Conduct supplier and customer calls in Spanish to resolve validation queries
• Draft and review Spanish-language emails, notes, and CRM updates
• Ensure accuracy and quality of Spanish communication across all platforms

6. Continuous Improvement & Business Impact

• Lead Lean and process improvement initiatives to improve efficiency and quality
• Share insights, trends, and risks in team huddles and monthly reviews
• Maintain operational dashboards and performance trackers
• Keep process documentation and knowledge materials up to date

7. Multi-Product Operations Delivery

• Support validation across multiple Achilles products and schemes
• Coordinate with Audit Delivery, Scheduling, Customer Service, and Operations teams
• Ensure cross-product compliance checks are completed accurately and on time

8. Night Shift Ownership & Operational Governance

• Act as the on-site operational owner during night-shift hours
• Ensure smooth office operations, system availability, and issue resolution
• Coordinate with Facilities, IT, and Admin teams for night-shift support
• Escalate critical incidents and ensure business continuity
• Promote a safe, disciplined, and accountable work environment

Person Specification

Core Competencies

• Decision Making: Makes timely, well-judged decisions and escalates appropriately
• Leadership & Coaching: Builds team capability through mentoring and feedback
• Quality Focus: Sets high standards for accuracy and consistency
• Continuous Improvement: Uses data and root-cause analysis to drive better outcomes
• Customer Focus: Delivers clear communication and fast, effective resolution

Knowledge & Skills

• Strong computer literacy (MS Office, CRM, databases)
• Solid understanding of data validation and quality principles
• Ability to interpret supplier documentation with accuracy and clarity
• Strong written documentation and reporting skills
• Spanish language proficiency (mandatory)
• Fluent in speaking, reading, and writing
• Confident conducting supplier calls and written communication in Spanish

Experience

• Minimum 5 years of people management experience in operations or service delivery
• Experience in data validation, quality checking, or process-driven environments
• Strong exposure to SLA management, productivity tracking, and backlog control
• Experience working with global teams and international time zones (preferred)

Qualifications

• Graduate degree required
• Spanish language proficiency mandatory
• Flexibility to work night shifts in support of global operations.

Interested candidates please share your updated resume on / or Whatsapp on