Hiring for (French language/French Expert/French Specialist) Exp: 1-6 yrs

About the job

Hello Connections....!!!!

Infosys BPM is hiring for a Senior Process Executive/Process Specialist/Process Lead/Senior Process Lead (French language/French Expert/French Specialist) for Pune location.

Job Details:

Designation: Senior Process Executive/Process Specialist/Process Lead/Senior Process Lead

Job Level: JL 2A/3A/4B/4A

Work location: Pune (Work from Office)

Exp: 1-6 years

Notice Period: Immediate joiners

Shift timing: Flexible to work for any shift (24*7)

Note: Level of proficiency B2 and above is mandatory.

1. Job Responsibilities:

• Communicate with relevant stakeholders on day-to-day operational tickets as per SOP.
• Deliver on day-to-day process targets in meeting Customer SLAs.
• Interact with clients as per business requirements.
• Eye for detail and report out quality measures for the process, also flag key risks if any.
• Handle process queries and Quality Auditing, upon expertise gained and certification for the same.
• Ensure Compliance and controllership.
• Follow the governance mechanism established with the client.
• Keep track of all customer feedback/ process issues. Drive actions towards delivery excellence.

2. Technical Competencies:

• Fluent in French Language both oral and written.
• Should be comfortable working long hours to meet deadlines / support ADHOC business requirements if any.
• Strong Customer Service Skills.
• Should have good analytical skills and can make decisions based on the situation.
• Good knowledge in MS office skills- MS Word, Excel & PowerPoint Presentations.
• Willingness to work in business aligned shifts.
• Open to accept changes in work methods or systems to improve performance beyond agreed standards.

3. Work experience, Education Qualification & Soft skills:

• Masters or Bachelors degree in commerce, business administration or business management is preferred based on businesses aligned.
• Minimum B2 level or equivalent Masters degree in French from any renowned university is mandate.

4. Work Environment:

• Work from office model will be continued post process certification.
• Working from outside Infosys offices will imply Camera based security monitoring tool.

Interested candidates please share your updated resume and below details to

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