Hiring for Critical+Major Incident Manager

About the Company

As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services.

About the Role

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Responsibilities

• Expected to be an SME.
• Collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Facilitate training sessions to enhance team capabilities and knowledge sharing.
• Monitor and analyze service performance metrics to identify areas for improvement.

Qualifications

15 years full time education

Required Skills

• Proficiency in Critical Incident Management.
• Strong understanding of IT service management frameworks such as ITIL.
• Experience in incident response and problem resolution processes.
• Ability to analyze and interpret service performance data.
• Familiarity with service monitoring tools and technologies.

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