Helpdesk Manager
TCS
10 - 12 years
Bengaluru
Posted: 03/10/2025
Job Description
TCS Bengaluru is Hiring for Helpdesk Manager
Knowledge & Experience
- Excellent understanding of various processes of core HR Operations and Voice, Emails and Chat Operations (Must have)
- Experience in Leading teams managing Tier 1 HR helpdesk for UK, Europe or US Employees
- Should have experience in using Workflow / case management tools like ServiceNow, Remedy etc.
- Good understanding of various HR Systems/ applications
- Basic understanding of MIS
- Good understanding of Quality Methodology and tools
- Good understanding of Service level agreements and contractual compliance requirements
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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