Help Desk Support Specialist - German Speaker

We are looking for aGerman-speaking Help Desk Support Specialistto provide first-level technical support to global customers. The role involves supporting users inGerman and English, ensuring a high level of customer satisfaction while adhering to service management standards and SLAs.

• Provide Level 1 support via phone, email, remote access, or onsite assistance.
• Install, configure, and troubleshoot:
• MS Office applications
• Windows & Mac operating systems
• Desktop applications (Anti-Virus, MS Project, Acrobat Reader, browsers, etc.)
• Perform basic troubleshooting of PC and network environments.
• Log, tag, track, resolve, and close tickets within SLA timelines.
• Escalate incidents following defined processes.
• Coordinate with Infrastructure and Application teams to meet service commitments.
• Maintain accurate documentation of issues and resolutions.
• Follow defined SOPs and Information Security policies.

• Ensure timely ticket closure.
• Monitor daily service deliverables.
• Prepare and submit required reports.

• Support 24x7 operations through flexible shift scheduling.
• Ensure smooth and accurate handover between shifts.

• Continuously expand IT and business process knowledge.
• Stay updated on system changes, issues, and new technologies.

• Bachelors degree in Computer Science, Computer Engineering, Information Technology, or related field.

• Minimum 1 year of experience in IT Help Desk or technical support.
• Experience in problem tracking, phone/email support, and customer handling.
• Exposure to application setup, configuration, and network environments is an advantage.

• Fluent inGerman and English(spoken and written).
• Thai or Portuguese language skills are a plus.

• Proficient in Windows-based systems.
• Knowledge of MS Office, Windows OS, and SQL databases.
• Strong troubleshooting and analytical skills.

• Strong customer service orientation.
• Excellent communication skills.
• Organized with strong prioritization abilities.
• Team player with attention to detail.
• Able to work under pressure with minimal supervision.
• Professional, resourceful, and self-motivated.

• 24x7 shift-based environment.
• Flexibility required; workload may vary depending on operational needs.

If you are a customer-focused IT professional fluent in German and English and ready to work in a dynamic global support environment, wed love to hear from you.