Healthcare Sales & Patient Coordinator Executive

Job Title

Healthcare Sales & Patient Coordinator Executive

Department

Administration, Sales & Marketing

Reporting To

Operations Head, Business Head

Job Summary

The Healthcare Sales & Patient Coordinator Executive is responsible for driving patient acquisition and revenue growth while ensuring a high standard of patient experience. This role manages lead handling, patient engagement, consultation coordination, treatment plan conversion, and follow-up, acting as a bridge between patients, clinical teams, and marketing functions and above all must have strong communication skills and attention to detail.

Roles & Responsibilities

Lead Handling & Patient Acquisition

• Must efficiently engage leads from calls, digital platforms, and walk-in inquiries with daily targets.
• Respond promptly to patient queries and provide accurate information about services
• Maintain and update lead data in CRM or hospital management systems

Patient Engagement & Front Desk Coordination

• Greeting and assisting walk-in patients in a professional and empathetic manner
• Ensure completion of registration, walk-in forms, consent forms, and medical history documentation
• Educating patients about OGHA HEALTH and unique way of addressing life-style diseases.

Consultation & Clinical Coordination

• Schedule and coordinate consultations with doctors, physiotherapists, or specialists
• Ensure smooth patient flow between consultation, diagnostics, and treatment areas
• Coordinate with clinical teams to ensure quality service and incorporating comprehensive solutions to recover from their issues.
• Daily schedule of concrete appointments to meet the targets and hence revenue generation.

Sales Counseling & Revenue Generation

• Counsel patients on treatment plans, packages, and procedures as recommended by clinicians
• Convert consultations into treatment enrollments with the help of the doctors.
• Explain pricing, payment plans, and available offers clearly to convert the treatments.
• Close sales and coordinate billing and payment collection
• Must achieve individual sales and revenue targets

Patient Journey & Relationship Management

• Manage the patient journey from initial contact to treatment completion
• Conduct regular follow-ups to ensure adherence to treatment plans and ensure how they are doing after the treatments.
• Handle patient concerns and coordinate resolutions to enhance satisfaction and retention

Marketing & Business Coordination

• Coordinate with the marketing team to stay informed about:
• Active advertising campaigns
• Lead sources and patient trends
• Share insights on patient feedback, conversion challenges, and market demand
• Support promotional activities and campaigns

Documentation & Compliance

• Maintain accurate patient records, sales reports, and follow-up logs
• Ensure confidentiality of patient information in compliance with hospital and legal standards
• Follow SOPs, ethical guidelines, and institutional policies

Qualifications & Experience

• Masters degree in Healthcare Management, Business Administration, Marketing, or related field
• Prior 10+ years of experience in healthcare sales, patient counseling, or hospital front desk operations preferred
• Familiarity with CRM systems, billing software, or hospital management systems is an advantage

Key Skills & Competencies

• Strong communication, persuasion, and interpersonal skills
• Patient-centric approach with sales acumen
• Ability to coordinate across clinical and non-clinical teams
• Goal-oriented with strong follow-up discipline
• Professional demeanor and problem-solving ability