Healthcare Executive II B&M II Kolkata

Designation - Healthcare Executive - Pharmacist

Job Role - Pharmacist

Team - B&M Retail

Location - Kolkata

About Tata 1mg

Tata 1mg is India's leading consumer health platform. It aspires to be the trusted health partner for all Indians and its mission is to make healthcare accessible, understandable, and affordable. Leading the chart as one of the top consumer health platforms through e-pharmacy, e-diagnostics, e-consulting and offline stores, it is also one of the most preferred pharmacy and diagnostic partners for the leading hospitals in India. It enables consumers to learn more about their medicines and find more cost-effective substitutes.

Tata 1mg is an initiative taken in the spirit of public service with a vision to empower Indian consumers and caregivers to select the most appropriate healthcare service at the best possible prices.

Know more about us: https://www.1mg.com/aboutUs

Brief about the Team :

The B&M Retail team at Tata 1mg is responsible for running best-in-class in-store pharmacy operations, diagnostics, e-consultation services, and ensuring top-tier customer experience. The team collaborates closely with Warehousing, Merchandising, and Marketing functions to drive excellence in service delivery and operational performance.

What will you do:

Financial Performance and Sales

Achieve daily sales, private label, BigBasket, generics, and high-margin category targets.

Drive diagnostics target achievement.

Execute prescription reminder calls and follow up on dormant/lapsed users and high-value users.

Review the commitment register and ensure timely customer deliveries.

Omnichannel Order Management

Ensure 0% pushback on all omnichannel orders.

Maintain 100% TAT compliance in processing omnichannel orders.

Customer Service and Experience

Greet all customers with folded hands.

Understand and fulfill customer requirements both in-store and via calls/WhatsApp (response within 15-20 mins).

Build healthy relationships through professional service and behavior.

Home deliveries as per the business and customer service protocols, based on business requirements'.

Inventory Management and Accuracy

Inward inventory daily with 100% accuracy.

Ensure correct putaway as per SKU-location mapping.

Conduct daily pullouts of expired, near-expiry, and non-moving items.

Enter all bounced items into the system.

Conduct daily physical SKU audits.

Compliance and Banking

Maintain duplicate invoices and cold chain temperature records as per SOP.

Regularize manual bills in the system.

Manage sales returns with email approvals.

Prepare DSR and cash ledger during shift handover; validate during takeover.

Respond to all emails received at the store pharmacy preferably in the same shift.

Store Hygiene & Visual Merchandising

Maintain store cleanliness via housekeeping staff.

Clean racks and shelves daily and arrange items per VM SOP.

Place appropriate discount tags and ensure monetized brands are correctly displayed.

Marketing and Promotional Activities

Set up in-store marketing collaterals and standees as per guidelines.

Actively participate in camps and door-to-door activities.

Inform customers about ongoing offers, home delivery, and diagnostics services.

What are we looking for:

Bachelor's degree or Diploma in Pharmacy with 1-3 years of experience.

Valid State Pharmacy Council registration.

Strong customer service and communication skills.

Proficiency in computers and pharmacy software.

High attention to detail, multi-tasking ability, and ethical conduct.

Why Join Us?

Tata 1mg provides one of the most exciting and high-growth environments to work in. You get the added benefit of working in a prestigious legacy brand like Tata and a highly dynamic and versatile startup like 1mg. The leadership of Tata 1mg is determined to make it one of the best places to work.

Disclaimer:

Tata 1mg is proud to be an Equal Opportunity Employer. All employment decisions at Tata 1mg shall be made without discrimination, harassment or less favorable treatment of any employee or job applicant, either directly or indirectly, on the grounds of age, color, physical ability, ethnic origin, nationality, religion, gender, family status, marital status, prenatal status, gender reassignment, or sexual orientation. All employment decisions are based on business needs, job requirements, competence and merit.