Healthcare Delivery

Delivery Management

• Owns end-to-end delivery commitments for the portfolio managing on time delivery with highest quality meeting all the delivery commitment without escalations
• Collaborate with various COEs and service line bringing the right solutions and optimized delivery model for the engagement
• Collaborate with the product teams for effective solutions
• Program governance, Risk, SLA and SOW commitments management

Operations Excellence

• Managing portfolio to meet set operational goals such as revenue, Margin and utilization
• Maintain organization operation metrics on Pyramid, Gencs, P* Ratio, Fixed Bid offshore ratio and on/off offshore ratio
• Effective revenue forecasting

Support Sales and Business Development

• Anchor and review proposals, provide solutions, formulates win themes, estimates and pricing
• Anchor and participate in assessment, proposal defense and support
• Provide consulting services to customers and manage customer visits

Manage Talent

• Coaches and Mentor mid-management talent for the SBU
• Identify talent requirements, frequently assess talent, and identify talent gaps
• Develop and execute a plan to acquire, develop and retain world-class talent

Transformation & Innovation

• Adopt Gen AI based transformation solutions reducing implementation cost and timeline
• Specific focus on Industrialization of both operational & delivery levers resulting in better customer experience & CoD improvements
• Plays key role in moving to tool driven delivery and Platform driven governance

Leverage SME Skills

• Leverage extensive knowledge of the TriZetto products and technology to serve as a subject matter expert when needed, to support existing and new client engagements