Head Services - Mobility

JD-Head Mobility Services

Role Overview

The Head Mobility Services will lead the end-to-end strategy, launch, and scale-up of Wobble Smartphones , Indkal Technologies newly launched mobile division. This role is responsible for building the smartphone business from the ground upcovering product strategy, ecosystem partnerships, service operations, after-sales experience, revenue growth, and brand trust .

The incumbent will play a critical leadership role in establishing Wobble as a consumer-first, service-led smartphone brand in the Indian market, with a strong focus on customer experience, mobility services, and lifecycle management .

Key Responsibilities

1. Business & Strategy Leadership

• Define and execute the overall mobility services strategy for Wobble Smartphones.
• Identify new revenue streams such as extended warranty, AMC, trade-in, device protection, and value-added services .

2. Product & Ecosystem Management

• Work closely with Product, Engineering, and OEM partners to ensure market-fit devices .
• Own the end-to-end smartphone lifecycle launch to end-of-life.
• Manage partnerships with ODM/OEMs, chipset vendors, OS providers, telcos, and app/service partners .
• Ensure differentiation through services, reliability, and customer experience , not just hardware.

3. After-Sales & Service Operations

• Build and scale a nationwide after-sales service network (authorized service centers, doorstep service, logistics).
• Define service SLAs, turnaround times, and escalation frameworks.
• Ensure high service quality, compliance, and customer satisfaction (CSAT/NPS) .
• Implement service automation, CRM tools, and service analytics.

4. Go-to-Market & Customer Experience

• Collaborate with Sales, Marketing, and E-commerce teams on go-to-market strategy .
• Support channel readiness including training, service enablement, and partner onboarding .
• Drive superior customer journey design across purchase, onboarding, usage, service, and upgrades.
• Handle customer feedback loops and continuously improve service offerings.

5. Team Building & Leadership

• Build and lead high-performing teams across mobility services, operations, and partnerships .
• Define org structure, KPIs, and performance management for the division.
• Foster a culture of ownership, speed, innovation, and customer obsession .

6. Compliance, Risk & Governance

• Ensure compliance with consumer laws, warranty norms, BIS, data privacy, and service regulations .
• Manage vendor governance, contracts, and risk mitigation.
• Act as a senior escalation point for critical customer or business issues .

Key Skills & Competencies

• Strong understanding of smartphone ecosystem & mobility services
• P&L ownership and business scaling experience
• Deep expertise in after-sales service operations
• Strategic thinking with hands-on execution ability
• Partner negotiation and vendor management
• Customer-centric mindset with data-driven decision-making
• High leadership maturity and startup agility

Qualifications & Experience

• MBA / Engineering / equivalent from a reputed institution
• 1218+ years of experience in mobility, consumer electronics, telecom, or smartphone brands.
• Prior experience in launching or scaling a mobile or electronics business is mandatory
• Experience working with OEM/ODM, service networks, and channel partners in India
• Exposure to fast-growing or startup environments is strongly preferred

Why Join Indkal Wobble Smartphones?

• Opportunity to build a smartphone brand from the ground up
• High visibility role with direct impact on brand and business success
• Entrepreneurial freedom with leadership ownership
• Be part of Indkal Technologies next-phase growth journey