Head - Outreach (Admissions, Higher Education)

Job Role:

1. Develop and propose the admissions strategy for identied institutions.

2. Implement the approved admissions strategy and achieve the desired targets and

goals.

3. Deliver a seamless and positive experience for prospective students and their

families.

Key Result Areas (KRAs) :

Communication:

• Develop and maintain high-quality admission-related content for various channels
• (website, brochures, emails, etc.).
• Ensure consistency in messaging and branding across all communication materials.
• Monitor and analyse the effectiveness of communication strategies.

Admission Process :

• Define and propose a seamless admissions process to ensure a smooth and efficient
• experience for applicants and their parents.
• Collect and analyse feedback from parents and applicants for continuous improvement.
• Update the institution on current International / Domestic admissions trends.

Consultants & Admission firms :

• Identify and propose partnerships with consultants and admission firms to expand the
• institution's outreach.
• Propose targets for consultant engagement and monitor the effectiveness of these
• partnerships.
• Negotiate and propose commercials with consultants and admission firms.

Admission Interface :

• Manage a responsive and efficient admission call centre.
• Establish and maintain a robust response mechanism to address inquiries and concerns
• promptly.
• Monitor call centre performance and implement improvements as needed.

Admission Team:

• Train and manage a high-performing admissions team.
• Set performance metrics and goals for the team aligned with admissions objectives.