Head – Operations & Administration

Position: Head Operations & Administration

Location: Mysore Rd, Bengaluru

Experience: 15+ years

Position Summary:

The Head of Operations & Administration is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. The role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Key Responsibilities:

Commercial Management (50%):

o Set and manage budgetary and cost control strategies.

o Monitor and analyse financial performance, enhance revenue streams, and control costs.

Improve overall P&L of the park.

o Develop and implement sales and marketing strategies to attract and retain customers.

o Identify and pursue new business opportunities aligned with strategic goals.

o Implement continuous improvement strategies in guest satisfaction and employee

engagement.

Talent and Team Development (25%):

o Lead and develop staff teams through performance management, training, and professional

development.

o Foster a culture of safety, fun, and growth.

o Manage HR activities including recruitment, training, and employee relations.

o Ensure people process compliance by establishing team norms, clarifying roles, aligning with

branch heads' goals, implementing performance management systems, setting timely goals,

and creating a culture of appreciation and recognition.

o Inspire and motivate teams with a forward-thinking and ambitious outlook.

Guest Experience and Strategic Vision (25%):

o Develop strategies to improve customer satisfaction (NP)S and enhance park experience.

o Introduce new events and experiences for park visitors.

o Monitor key performance indicators.

o Monitor competition and industry trends.

o Ensure efficient park operations, maintaining high standards for staff performance and

equipment functionality.

o Oversee health and safety regulations.

Ideal Candidate:

o Strong commercial acumen, leadership skills, and a customer-centric approach. Has

managed a large P&L of 100Cr+ in the past.

o Proficiency in Kannada (MANDATORY-Written and spoken), knowledge of local

authorities(MANDATORY), and experience in sales and marketing with a track record of

improving guest experience metrics.

o Ability to build and maintain relationships with local government authorities and external

partners, liaise with contractors and vendors to ensure high-quality service delivery, and

ensure adherence to safety, IMS, statutory, and legal norms.