Head - O&M Contracts (Operations & Maintenance)

Head Operations & Maintenance (O&M)

Company: Navin Group (

Location: Ahmedabad (HQ)

Reporting to: Managing Director / Group COO

Role Type: Leadership | P&L Ownership | Multi-Site Operations

Role Summary

The Head O&M will own and lead all Operations & Maintenance contracts across the Navin Group, including CFS, ICD, port, and logistics infrastructure operations .

This role carries end-to-end P&L responsibility for all O&M contracts and is accountable for contract development, execution, governance, profitability, and scalability .

The role requires a strong blend of:

• Contract execution & control , and
• Operational leadership across complex, manpower-intensive sites

Deep CFS/ICD/port exposure is preferred; however, exceptional contract-driven leaders with proven multi-site O&M control will also be considered.

Key Responsibilities1. O&M Strategy & Leadership

• Lead the O&M division across all contract-based operations.
• Define the operating philosophy, governance framework, and execution standards for all sites.
• Build, mentor, and lead Resident Managers, Site Heads, and Cluster Leads .
• Act as the final escalation authority for all operational and client matters.
• Ensure zero dependency on promoters for day-to-day escalation resolution.

2. Contract Ownership & Control (Core Focus)

• Own end-to-end contract lifecycle :
• Mobilisation
• Execution
• Performance management
• Renewals / exits
• Ensure strict adherence to contract scope, SLAs, penalties, and obligations .
• Drive contract hygiene :
• Scope protection
• Variation control
• Change-order governance
• Act as the custodian of commercial discipline across all O&M contracts.

3. Multi-Site Operations Oversight

• Oversee operations across multiple geographies and sites , including:
• CFS / ICDs
• Port-based yards and terminals
• Large manpower-driven O&M contracts
• Standardize site operating models while allowing for local flexibility.
• Ensure consistent service delivery, productivity, safety, and compliance.

4. P&L Ownership & Financial Performance

• Full responsibility for site-wise and consolidated O&M P&L .
• Drive profitability through:
• Manpower optimisation
• Vendor cost control
• Productivity improvement
• Leakage prevention
• Review monthly financials, variance analysis, and corrective actions.
• Work closely with Finance to ensure accurate billing, cost recognition, and cash flow.

5. Process, SOPs & Governance

• Design and implement standard operating procedures (SOPs) across all sites.
• Establish daily, weekly, and monthly MIS frameworks .
• Drive internal audits, safety audits, and compliance checks.
• Ensure adherence to:
• HR and labour laws
• Safety standards
• Statutory and client-mandated requirements

6. Site Mobilisation & Scale-Up

• Lead new contract mobilisation from award to steady-state operations.
• Ensure readiness across:
• Infrastructure
• Manpower
• Systems
• Vendor onboarding
• Build a scalable O&M platform to support future growth in ports and logistics.

7. Client Relationship Management

• Maintain senior-level relationships with key clients.
• Participate in performance reviews, escalation meetings, and renewal discussions.
• Ensure client confidence through predictable delivery and professional governance .

Skills & CompetenciesFunctional

• Strong experience in multi-site O&M / contract operations .
• Deep understanding of contract execution, SLAs, penalties, and commercial controls .
• Exposure to CFS, ICD, ports, logistics parks, or large infrastructure O&M preferred.
• Proven ability to run manpower-intensive operations with discipline.

Financial & Commercial

• Strong P&L ownership mindset.
• Ability to read and challenge site-level financials.
• Experience in cost-plus and SLA-based contract models.

Systems & Tools

• Strong proficiency in Excel and MIS dashboards.
• Comfortable with task trackers, audit systems, and reporting frameworks.
• Ability to institutionalize data-driven decision-making.

Leadership & Behavioural

• Strong people leadership across geographies.
• High crisis-handling and decision-making capability.
• Ability to balance client demands with commercial discipline.
• Structured, process-driven, and low-ego leadership style.

Qualifications

• Graduate in any discipline.
• Engineering / MBA preferred.
• Continuous career progression in operations leadership roles.

Experience

• 1218 years in operations leadership roles.
• Prior responsibility for multiple sites / contracts is mandatory.
• Experience in ports, CFS, ICD, warehousing, facility management, logistics, or infrastructure O&M strongly preferred.

Languages

• English
• Hindi
• Gujarati

Compensation

18 30 LPA (flexible for the right candidate)

Performance-linked upside possible based on scale and profitability.