Head of Technical / Service – Sigenergy India

Sigenergy India is hiring a Head of Technical to lead and build a world-class technical service organisation across India. This role is responsible for after-sales service, technical support, replacements, training, and service process excellence for Sigenergys Solar & BESS portfolio.

This is a critical leadership role focused on customer experience, service quality, and long-term brand trust.

• Own end-to-end after-sales service operations across India
• Lead technical troubleshooting, root-cause analysis, and resolution
• Manage replacement (RMA) processes , warranty handling, and service SLAs
• Ensure fast, transparent, and customer-centric issue resolution
  

• Build and scale a pan-India service team (regional & state level)
• Set up authorized service partners and service centers
• Define clear roles, escalation paths, and accountability
• Ensure consistent service quality across all regions
  

• Design and deliver technical training programs for:
• Internal service engineers
• Distributors & EPC partners
• Installers & system integrators
• Create technical documentation, manuals, SOPs, and troubleshooting guides
• Certify partners and installers to Sigenergy standards
  

• Establish service processes, SOPs, and workflows
• Define and track KPIs (MTTR, first-time fix rate, SLA adherence, customer satisfaction)
• Implement and manage CRM / service ticketing systems
• Drive continuous improvement using data and field feedback
  

• Work closely with Sales, Product, R&D, and Global Support teams
• Provide field feedback to improve product reliability and design
• Support large projects, key accounts, and critical installations
  

• Act as the senior escalation point for critical customer issues
• Ensure Sigenergy delivers a premium, safety-first service experience
• Protect and strengthen Sigenergys reputation in the Indian market
  

• 12+ years of experience in technical service, after-sales, or engineering leadership
• Strong background in Solar, BESS, inverters, power electronics, or energy systems
• Proven experience building service teams and service processes from scratch
• Hands-on experience with warranty, RMA, replacements, and field service
• Experience in training installers, EPCs, and partners
• Strong understanding of Indian market conditions and service challenges
• Ability to work in a fast-growing, high-ownership environment
• Excellent communication, leadership, and problem-solving skills
• Willingness to travel across India
  

• Build a best-in-class service organization from day one
• Work with global, safety-first, AI-driven Solar & BESS technology
• High-impact leadership role with decision-making authority
• Long-term opportunity in Indias fast-growing energy storage market
• Be part of creating a trusted, premium energy brand