Head of Technical Department

About Maxsell:

Founded in 2004, Maxsell is a leader in providing high-performance technology solutions for businesses in the Retail, Jewellery, and Banking sectors. With a diverse product portfolio, including Currency Sorting Machines, LED Active Display, Banking & Retail Automation

Maxsell is committed to precision and reliability. What uniquely defines Maxsell is its exceptional service excellence, offering extensive pre-sales consulting and robust after-sales support. Rooted in innovation and customer satisfaction, Maxsell has built lasting relationships with clients worldwide and continues to empower businesses with cutting-edge technology solutions. Headquartered in India, Maxsell is dedicated to delivering sustainable growth and success to its partners.

Role Description

The Technical Head Service & Assembly Operations is responsible for leading service support and overseeing the setup, optimization, and maintenance of assembly lines for note sorting machines. The role ensures high-quality manufacturing, reliable field performance, and seamless coordination between overseas partners, OEMs, and internal teams

10+ years of overall experience inservice operations, technical support, or after-sales service of note sorting machines, currency processing equipment, banking automation, or similar electromechanical systems.

Minimum5 years in a leadership or managerial role , handling service teams and customer escalations.

Proven experience in:

Installation, commissioning, and maintenance of note sorting machines

Handling SLA-driven service contracts

Interaction with banks, currency processing centers, or cash management companies

Strong knowledge of:

Note sorting / currency counting technologies

Sensors, motors,optics, and embedded systems

Hardware, firmware, and basic software diagnostics

Experience withassembly line support, testing, calibration, and quality control is preferred

Strong leadership, people management, and decision-making skills

Excellent analytical and troubleshooting abilities

Effective communication and customer-handling skills

• Ability to work across geographies and cultures