Head of ServiceNow Practice

Our client is a premier partner of ServiceNow.

We are looking to hire a Lead/Head of ServiceNow Practice: Drive Strategic Transformation

Location - Jaipur/ Hyderabad / Noida

About the Role

We are seeking a visionary and results-driven Lead/Head of ServiceNow Practice to transform current ServiceNow capabilities into a fully structured, scalable, and market-leading practice. This is a highly strategic, executive-facing role responsible for defining the practice vision, implementing robust operational frameworks, driving measurable commercial growth, and cementing our position as a leader in the ServiceNow ecosystem.

If you thrive on building high-performing, profitable teams and establishing enterprise-wide governance, this is your platform.

Key Responsibilities & Impact

Practice Strategy & Design

• Establish the Vision: Define and communicate a clear, product-aligned vision for the ServiceNow Practice, moving from a capability-based model to structured, scalable verticals (e.g., ITSM, CSM, HRSD).
• Strategic Planning: Develop and execute a strategic roadmap days and beyond) focused on measurable financial and operational outcomes .

Governance, Operations & Growth

• Implement Governance: Institute a unified governance framework to standardize delivery processes, quality assurance, and decision-making across all engagements.
• Drive Profitability: Manage practice budgets, report on ROI , and actively drive efficiency and profitable growth through strategic resource deployment.
• Commercial Alignment: Partner closely with Sales, Pre-sales, and Marketing to develop go-to-market strategies and support high-impact client engagements.

Talent & Capability Uplift

• Build the Team: Identify critical skill and resource gaps, and implement structured initiatives for hiring, training, and strategic team realignment.
• Foster Maturity: Centralize training and build formal career paths and upskilling programs to ensure continuous capability maturity and consistency across the practice.
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What You'll Bring

• Practice Leadership: Proven experience building, scaling, and leading a ServiceNow or equivalent enterprise platform practice from inception or transformation.
• Framework Expertise: Demonstrated success in developing and implementing operational frameworks, comprehensive governance models, and successful capability uplift programs.
• Business Acumen: Experience delivering measurable outcomes in performance improvement, revenue growth, and financial management (P&L experience preferred).
• Platform Mastery: Deep understanding of the ServiceNow platform capabilities, its market trends, and product verticals.
• Influence & Stakeholder Management: Strong leadership skills with the ability to influence and collaborate effectively across all levels of a global organization.

What We Offer

• Executive Backing: Direct executive sponsorship and organizational support to execute your comprehensive Practice vision.
• High Impact: A unique opportunity to establish a high-impact, market-leading ServiceNow Practice and shape the future of our digital service delivery.
• Resources: Access to strategic internal and external resources to support rapid growth and capability building.

Ready to lead a strategic transformation and build the next-generation ServiceNow Practice? Apply now!