Head of Retail Operations

Company: Lucky SA Build Better

Website: www.lucky.co.mz

Job Title: Head of Retail Operations

Job Location: Mozambique (Relocation Mandatory)

Employment Type: Full-Time | 3-Year Contract | Competitive Salary (Undisclosed)

About Lucky SA

Established in 2006, Lucky SA is one of Mozambique's leading hardware and building materials retail chains with a strong foothold across the country. With over 18 years of industry experience, 150,000+ satisfied customers, 600+ employees, and a product portfolio exceeding 10,000 SKUs spanning Tools & Hardware, Tiles & Flooring, Sanitary Ware, Electrical Products, Automobiles, Construction Materials, Faucets, Cabinets, Paints, and much more Lucky SA is committed to setting new standards in quality and customer service.

Relocation & Contract Details

This position requires the candidate to permanently relocate to Mozambique for the duration of the contract. Candidates must be fully committed to living and working in Mozambique for the contract period.

Contract Duration: 3 Years (with possibility of renewal based on performance)

Travel Ticket Round-trip airfare covered by the company at the time of joining

Accommodation Company-provided housing in Mozambique throughout the contract

Transport Company transport facility for daily commuting

Please Note: Only candidates who are fully willing and committed to relocating to Mozambique for a minimum period of 3 years should apply. This is a mandatory requirement and non-negotiable.

Role Overview

The Head of Retail Operations will be responsible for overseeing and managing all Lucky SA store operations across Mozambique. This is a senior leadership role requiring a highly organized, results-driven professional with a strong background in multi-store retail management.

Key Responsibilities

Oversee and manage the complete operations of all Lucky SA retail stores across Mozambique

Monitor store-wise sales performance, analyse data, and implement strategies to drive revenue growth

Supervise and evaluate all Store Managers, ensuring accountability, productivity, and adherence to company standards

Develop, implement, and enforce Standard Operating Procedures (SOPs) across all stores, including:

o Pricing updates and promotional rollouts

o Inventory & stock management timely material reordering from warehouse

o Proper product display and visual merchandising standards

o Client communication and relationship management

Conduct regular store visits and audits to ensure operational excellence

Act as the primary point of contact and authority figure between store teams and senior management

Handle escalated issues related to staff, clients, suppliers, or government/local authorities

Drive consistent customer experience across all locations aligned with Lucky SA's brand values

Requirements & Qualifications

Minimum 5 years of experience in a chain/multi-store retail operations role

Proven track record of managing multiple store managers and large retail teams

Strong knowledge of retail SOPs, inventory management, and visual merchandising

Experience in hardware, building materials, FMCG, or similar product industries is a strong advantage

Excellent leadership, communication, and interpersonal skills

Ability to handle authority-level responsibilities and liaise with external stakeholders

Must be willing and committed to relocating to Mozambique for a 3-year contract period

Proficiency in English & Hindi; knowledge of Portuguese is an added advantage