Head of Retail

Opening for Retail Head - House of MIJA

Location: T2 / Navi Mumbai, Mumbai Full-time Luxury Industry

Website: mija.co

At MIJA, we believe jewelry is more than an accessory - it's a story, a symbol, and a moment captured. Mija is a modern fine jewelry brand specializing in lab-grown diamond studded jewelry with a focus on sustainable luxury and contemporary design.

Role Summary

The Retail Head will be responsible for leading and scaling the retail business across stores. This role focuses on new store opening planning, sales training & capability building, and end-to-end P&L ownership to drive profitable growth and operational excellence.

Key Responsibilities

1. New Store Openings & Expansion

Plan and execute new store openings in line with the company's growth strategy

Conduct location feasibility studies and coordinate with cross-functional teams (Merchandiser, design, supply chain)

Oversee store setup, staffing, training, and go-live execution

Ensure new stores achieve targeted sales and operational benchmarks within defined timelines

2. Sales Training & Development

Design and implement structured sales training programs for store teams

Build product knowledge, selling skills, customer engagement, and service excellence

Coach and mentor Store Managers and Sales Associates to improve performance

Drive a performance-oriented culture through regular reviews and feedback

3. Retail Operations & P&L Management

Own and manage store-level P&L, ensuring profitability and cost control

Monitor key metrics such as sales, margins, inventory turns, shrinkage, and staff productivity

Optimize store operations to improve revenue, efficiency, and customer experience

Ensure compliance with company policies, SOPs, and statutory requirements

4. Team Leadership & Performance Management

Lead, motivate, and develop multi-store retail team

Set clear targets and KPIs for stores and review performance regularly

Identify talent, support succession planning, and reduce attrition

5. Customer Experience & Brand Standards

Ensure consistent brand representation and visual merchandising standards across stores

Drive superior customer experience and handle escalations when required

Implement initiatives to improve customer loyalty and repeat business

Educational Background:

Bachelor's degree in marketing, Mass Media, Communications, Business, or related field.

MBA or advanced degree is a plus.

Experience

Experience: Minimum 3-5 years in a leadership role in brand management, ideally in luxury, lifestyle, fashion, or jewelry.

Salary Compensation- 12.00 LPA to 14.00 LPA

Skills

Retail Operations Management

Store Expansion & Launch Planning

Sales Training & Capability Building

P&L & Financial Acumen

Team Leadership & Performance Management

Customer Experience Excellence

Key Competencies

Strategic mindset

Creative problem-solving

Collaboration & stakeholder management

Data-driven decision making

Attention to detail

Ability to manage multiple priorities in a fast-paced environment