Head of Product – CMS and Platform

Title: Head of Product CMS and Platform

Location: Bengaluru, India (not remote)

About Milestone:

Milestone Inc. is a leading Digital Experience Software and Services company dedicated to providing comprehensive solutions across all touch points that enhance customer engagement and drive business growth. Milestone mission is to pioneer the distribution and visibility of content with an innovative platform that drives discovery, personalized experiences, and conversions powered by data and AI. We pride ourselves on our collaborative culture and commitment to excellence in everything we do and are certified Great Place to Work.

Head of Product CMS and Platform:

Milestone Inc. is seeking a visionary, entrepreneurial product leader to join our dynamic product team and oversee Milestone Content Management System (CMS), AI-driven solutions, and platform offerings.

This is a high visibility and leadership role and the leader will play a vital role in defining the strategy, building, scaling, and advancing our award-winning CMS and shaping the future of AI-native digital experiences

Problems We Area looking to Solve:

The Head of Product for CMS will be entrusted with a wide range of responsibilities, including:

shaping strategic direction, driving and cultivating a culture of innovation, providing thought leadership, driving cross-functional executional excellence with a goal of delivering significant enterprise value.

Key Responsibilities:

Strategic Vision & Product Leadership:

• Position Milestone CMS as a market leader through innovation and exceptional customer experience.
• Strengthen Digital Experience Services
• Engage effectively with enterprise customers using our CMS and Digital Experience Services, fostering strong feedback loops in the product development process to promote a customer-centric culture.
• Establish and nurture a partnership ecosystem to support CMS initiatives.

GTM and Thought Leadership:

• Collaborate closely with the Sales team to secure large enterprise customers.
• Partner with Marketing, Sales and Commercial teams refine the go-to-market strategy.
• Act as a subject matter expert, to evangelize Milestones cutting edge solution to customers and broader market

Team Management:

• Cultivate a culture of innovation, collaboration, and continuous improvement within the product team.
• Foster the cross-functional partnerships and work closely with Onboarding, delivery, customer success, and product teams to minimize friction and enhance operational efficiency.
• Drive AI-first mindset with the team and empower with autonomy and tools for innovation and problem-solving.

Operational Excellence & Growth:

• Ensure efficiency, quality, and cost-effectiveness through process and system optimization.
• Deliver successful solutions and scalable growth.

Customer Impact:

• Prioritize customer experience, satisfaction, and retention.
• Deliver high-value results that drive revenue and strategic growth.

Ideal Candidate Profile:

We are seeking a strategic, business-oriented leader with a proven track record in launching enterprise grade Mar-tech and SaaS products. You should have a deep understanding of the end-to-end product and platform lifecycle and how AI can be leveraged to drive automation and gain efficiencies.

The ideal candidate has extensive experience in launching 0-1 products as well as maturing existing product lines with a passion for delightful user experience both at the platform layer for developers as well as at application layer for business users.

Required Experience & Qualifications:

• Masters degree in computer science or related field.
• 15+ years of experience in B2B2B and B2B2C product management, solution engineering, or similar roles within the digital marketing industry.
• Advanced knowledge of various Content Management Systems and AI platform advancements.
• Proven track record of successfully launching and scaling enterprise SaaS products.
• In-depth understanding of digital experience platforms, SEO, website development practices, content management systems, and marketing automation tools.
• Strong knowledge of AI, machine learning, and their applications in digital marketing.
• Exceptional leadership skills with the ability to inspire and motivate cross-functional teams.
• Excellent communication and presentation skills.
• Strategic thinker with a demonstrated ability to drive business growth and innovation.
• Strong understanding of data analytics and its critical role in driving product decisions and customer success.

Key Focus Areas

This is a strategic leadership role with full oversight of all center functions, including engineering; however, it does not involve hands-on, day-to-day technical execution. Your primary focus will be on operational leadership, which includes:

• Establishing a Strategic Vision: Defining and driving the CMS and Platform product strategy.
• Driving Culture: Shaping a AI-first, high-performing, customer-centric, and collaborative environment.
• Driving Market Evangelism: Providing thought leadership around Milestones cutting-edge solution to customers and broader market.
• Talent Management: Leading talent acquisition, development, and retention strategies.

KPI and Metrics

1. North star and Strategic Roadmap
2. On-Time Delivery of Products & Services
3. Customer CSAT and NPS
4. NARR Growth and Churn Reduction
5. Time-to-Market Acceleration
6. Talent Upskilling & Employee Engagement
7. Cross-functional alignment on Strategic priorities

What We Offer

• Competitive salary and performance-based incentives.
• Comprehensive benefits package.
• Opportunity to work in a collaborative and innovative environment.
• Career growth and professional development opportunities.
• A chance to be part of a global team that makes a significant impact in the industry.

Why Milestone:

Founder Led

Award Winning Platform

Great Place to Work

Engaging Culture.