Head of Operations (Integrated Mktg /Events domain)

Job Location: Bangalore & Mumbai

Lead the strategic execution of the companys projects by building operational efficiency, driving cross-functional coordination, and ensuring superior service delivery across all business verticals. The role demands strong leadership, commercial acumen, and a deep understanding of

production, vendor ecosystems, and agency operations. He/she will lead execution, compliance, and delivery across the organizations national and regional projects.

Key Responsibilities / Accountability:

Strategic Operational Leadership

Oversee the end-to-end operations lifecyclefrom manpower planning and vendor management to execution and post-event reviewensuring timely, high-quality, and cost-effective delivery.

Financial & Commercial Oversight

Manage project-wise P&L, budget forecasting, and vendor negotiations. Ensure adherence to board-approved margins, optimize cost-to-deliver ratios, and maintain financial discipline across the department.

Vendor Network & Ecosystem Management

Build and strengthen a pan-India vendor ecosystem across production, technical, printing, hospitality, and compliance services to increase leverage and market agility.

Team Building & Capability Development

Mentor and lead a multidisciplinary team across functions such as production, technical, and permissions. Create a talent pipeline through structured hiring, hands-on training, and performance coaching.

Cross-Functional Synergy

Establish seamless coordination between operations, client servicing, finance, and creative teams to align deliverables with expectations and contractual commitments.

Process, Compliance & SOP Governance

Institutionalize checklists, MIS reviews, forecasting tools, and SOPs to elevate consistency, output quality, and risk mitigation across all touchpoints.

Client Experience Management

Address client escalations, ensure on-ground excellence, and uphold the companys delivery reputation through solution-driven execution strategies and proactive engagement.

Required Qualifications & Experience

10+ years of progressive experience in event operations, production, or project delivery

within the marketing/events domain.

Graduate/Postgraduate in Business, Marketing, or related field.

Strong experience in leading high-impact project teams across regions.

Proven track record of managing budgets, timelines, vendor negotiations and stakeholder

expectations.

Exposure to B2B/corporate experiential marketing is preferred.

Required Skills & Competencies:

Strong leadership and team management abilities.

Commercial acumen with deep knowledge of cost structures and margins.

Excellent communication, stakeholder management, and troubleshooting skills.

High adaptability to changing project dynamics, with a hands-on, agile approach.

Proficiency in Microsoft Office and project tracking tools.

Ability to work under pressure and lead from the front during high-intensity event cycles.

Email resume @ Anuradha.ang@gmail.com