Head of Operations – India

Job Title: Head of Operations India

Experience Level: 15+ Years

Location: Pune, India (Primary)

Reporting To: CEO, Achieva.ai

Role Type: Senior Leadership | Individual Contributor + People Leader

Role Overview

The Head of Operations India will be responsible for driving operational excellence, people effectiveness, and scalable delivery across Achievas India operations. This leader will oversee multi-location teams (Pune, Faridabad) supporting Salesforce project delivery and product engineering, while building strong HR processes, performance frameworks, and a culture of accountability, growth, and motivation.

This role is critical in ensuring that Achievas India teams operate with startup agility and enterprise-grade discipline.

Key Responsibilities

Operations & Delivery Excellence

• Own day-to-day operations across India delivery centers (Pune & Faridabad)
• Ensure efficient utilization, delivery quality, and on-time execution across client projects and product development
• Establish and monitor operational KPIs (utilization, delivery health, productivity, margins)
• Drive continuous improvement across delivery processes, tools, and governance

People & Performance Management

• Lead and manage Salesforce developers, product teams, and delivery managers
• Define clear role expectations, KPIs, and performance frameworks
• Enable career growth, skill development, and leadership readiness within teams
• Partner closely with leadership to support team scaling and succession planning

HR, Culture & Engagement

• Ensure strong HR policies, hiring, compensation planning, compliance, and operational hygiene
• Introduce and manage Rewards & Recognition programs to motivate high performance
• Foster a culture of transparency, ownership, collaboration, and learning
• Act as a trusted point of contact for employee engagement and issue resolution

Financial & Governance Oversight

• Support forecasting, capacity planning, and cost optimization
• Partner with finance and leadership on delivery margins and operational planning
• Ensure governance rigor across delivery, staffing, and reporting

Leadership & Collaboration

• Serve as a key leadership bridge between India teams and global leadership
• Drive alignment with Achievas vision, values, and growth plans
• Support scale-up readiness as Achieva grows across customers and geographies

Ideal Candidate Profile

• 14 20 years of experience in Operations, PMO, or Delivery Leadership
• Proven experience managing multi-team, multi-location delivery organizations
• Strong background in governance, KPIs, utilization, performance management
• Experience working with Salesforce, digital, or enterprise technology teams
• Hands-on leader with a people-first yet metrics-driven mindset
• Comfortable operating in fast-growing, entrepreneurial environments

Measurable KPIs and Success Factors to this Role

• High team morale, low attrition, and clear growth paths
• Predictable delivery outcomes with strong client satisfaction
• Scalable operational frameworks that support rapid growth
• A motivated, accountable, and high-performing India organization

About Achieva

Achieva is a specialized Salesforce Consulting entity under Damco Solutions , established to strengthen Damcos capabilities in delivering Salesforce-based solutions and services . As an integral part of Damco, Achieva operates with the same governance, leadership, and commitment to quality that Damco is known for globally.

Services Offered by Achieva:

Achieva focuses exclusively on Salesforce Consulting, Implementation, Customization, Integration, and Support Services . It helps clients leverage the Salesforce platform to drive digital transformation, enhance customer engagement, and optimize business processes.

Key Projects and Engagements:

Achieva is currently engaged with multiple global clients across industries such as Insurance, Healthcare, and BFSI , delivering Salesforce transformation projects , including end-to-end implementations, Salesforce CPQ, Service Cloud, Sales Cloud, and industry-specific Salesforce solutions

To know more about us please visit and