Head of Operations

Lead the operational backbone of India's premier financial infrastructure at CAMS Limited. We are looking for a strategic Operations Head to drive digital transformation, manage high-stakes AMC relationships, and set new benchmarks in transaction excellence. If you thrive on process innovation, regulatory precision, and scaling growth, join us in shaping the future of the Indian mutual fund industry.

RESPONSIBILITIES:

Client & Commercial Leadership

• Relationship Management: Ensure excellent service delivery and investor relations for AMCs while managing complaints effectively.
• Revenue Growth: Identify new business opportunities in financial services, leading commercial negotiations for expanded service scopes and contract renewals.
• Value Proposition: Proactively seek ways to add value to clients and expand the companys service offerings.

Risk, Compliance & Audit

• Audit Management: Lead and participate in AMC, SEBI, and internal audits. Ensure timely, accurate responses to observations and implement corrective actions.
• Compliance & Data Security: Ensure all operations honor contractual obligations and regulatory requirements, including strict adherence to ISMS policies and data security.
• Incident & Risk Analysis: Use Root Cause Analysis (RCA) to report failures and implement risk mitigation strategies for all processes.

Strategic Operations & Quality

• Continuous Improvement: Develop a culture of excellence by optimizing processes and systems to improve data quality, financial accuracy, and investor satisfaction.
• Quality & Error Management: Constantly review transaction errors to upgrade processing standards, minimizing investor complaints and financial claims.
• Productivity & Automation: Drive unit productivity through process simplification, automation, and cost-reduction initiatives.

People & Resource Management

• Human Capital Planning: Ensure adequate staffing levels to meet current and future business volumes.
• Talent Development: Manage performance, training, and career development to foster a high-impact organizational culture.
• Stakeholder Coordination: Collaborate with internal teams (CSC, Technology, etc.) to protect company interests and align on delivery goals.

KEY SELECTION CRITERIA

We are seeking a visionary leader who brings thought leadership and innovation to a high-scale environment. You should be adept at navigating complexity and driving "new-age" operational strategies.

Education & Experience:

• Education: Post-graduate degree (MBA/PGDM) from a reputed Business School.
• Experience: 18+ years of professional experience, with a proven track record of leading large-scale teams (700+) in complex operational environments.
• Agility: Demonstrated success in rapid-growth and dynamic environment, showcasing resilience and adaptive leadership.
• Domain Expertise: Strong background in Financial Services, Banking, Captives, or 3rd Party BPOs. Specific experience in Capital Markets is a significant advantage.
• Organisational Impact: Proven ability to influence stakeholders and drive results across large, matrix organisations.

Core Competencies:

• Strategic Orientation: Ability to align operational goals with long-term business vision.
• Commercial Acumen: Strong understanding of P&L management and value creation.
• Customer Centricity: Deep commitment to enhancing the client and investor experience.
• Executive Decision-Making: Sharp analytical skills for high-stakes problem solving.
• Transformational Leadership: Expert in people management and fostering high-performance cultures.

Key Interfaces:

You will collaborate closely with AMC Clients, Customer Service Centers (CSC), HR, Finance, and Audit & Compliance teams to ensure seamless delivery and governance.