Head of Learning and Development

Job Description: Head - Learning & Development

Location: Mumbai

Role Overview

Lead L&D strategy for Foodlink F&B across luxury restaurants/banquets, building capabilities in upmarket chains and 5* hotel standards.

Key Responsibilities

• Design/implement training programs for F&B service, ops leadership, compliance, and soft skills.
• Assess needs, create blended learning (classroom/digital/gamification) aligned with business goals.
• Partner with ops/F&B heads for onboarding, upskilling, and performance improvement.
• Measure ROI via metrics (engagement, retention); manage L&D budget/team.
• Drive culture of excellence in hospitality service/behavioral training.

Requirements

• 15-20 years hospitality L&D (upmarket restaurant chains + 5* hotels).
• Proven strategy design/delivery; Mumbai-based preferred.
• Expertise in F&B training, leadership dev, digital tools.