Head of IT Infrastructure

Summary: The Head IT Infrastructure plays a pivotal role in overseeing the planning, implementation, and management of the organization's IT systems and infrastructure. This leadership position involves developing and executing IT strategies, ensuring the security and reliability of IT operations, and driving innovation to support business objectives. The Head IT Infrastructure collaborates with other departments to align IT initiatives with overall organizational goals and promote technological efficiency and effectiveness.

Responsibilities:

Strategic Planning: Develop and implement IT strategies, policies, and procedures aligned with the organization's goals and objectives. Identify opportunities for technological innovation and improvement to enhance business operations.

Team Leadership: Lead and manage the IT team, providing direction, guidance, and support to ensure the successful execution of IT projects and initiatives. Foster a culture of collaboration, innovation, and continuous improvement within the IT department.

Infrastructure Management: Oversee the design, implementation, and maintenance of IT infrastructure, including networks, servers, storage systems, and telecommunications. Ensure the scalability, reliability, and security of IT systems to meet current and future business needs.

Security and Compliance: Develop and enforce IT security policies and procedures to protect the organization's data, systems, and networks from cyber threats and vulnerabilities. Ensure compliance with relevant regulations, standards, and best practices governing IT security and data privacy.

Vendor Management: Manage relationships with IT vendors, service providers, and consultants to ensure the timely delivery of IT services and solutions. Negotiate contracts, monitor performance, and evaluate vendor capabilities to optimize IT investments and resources.

Project Management: Oversee IT projects from initiation to completion, ensuring adherence to project timelines, budgets, and quality standards. Coordinate with stakeholders to define project requirements, scope, and deliverables, and communicate project status and updates effectively.

IT Support and Helpdesk: Provide leadership and direction for IT support and helpdesk services, ensuring timely resolution of user issues and requests. Establish service level agreements (SLAs) and performance metrics to measure and improve IT support effectiveness and customer satisfaction.

Technology Evaluation and Adoption: Evaluate emerging technologies and trends to identify opportunities for innovation and competitive advantage. Make recommendations for technology adoption, investment, and implementation based on business needs and strategic objectives.

Budget and Resource Management: Develop and manage the IT department budget, allocating resources effectively to support IT initiatives and projects. Monitor expenses, track spending, and report on budget variances to ensure fiscal responsibility and accountability.

Training and Development: Provide training and development opportunities for IT staff to enhance their technical skills, knowledge, and expertise. Foster a culture of learning and professional growth to attract and retain top IT talent.

Requirements

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field; Master's degree preferred.

Minimum of [14] years of experience in IT leadership roles, with a proven track record of success in managing IT operations and driving technological innovation.

Strong technical expertise in IT infrastructure, systems architecture, cybersecurity, and project management.

Strong technical expertise in AWS, GCP and other cloud platforms

Excellent leadership and management skills, with the ability to motivate and inspire cross-functional teams.

Solid understanding of IT governance frameworks, compliance standards, and best practices.

Exceptional communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.

Proven ability to develop and execute IT strategies that align with business objectives and drive organizational growth.

Relevant industry certifications (e.g., CISSP, PMP, ITIL) are a plus.

About Us

Being first is in our nature. Netcore Cloud is the first and leading B2B SaaS AI/ML-powered customer engagement and experience platform (CEE) that helps B2C brands increase engagement, conversions, revenue, and retention. Our cutting-edge SaaS products enable personalized engagement across the entire customer journey and build amazing digital experiences for businesses of all sizes. Netcore strikes a perfect balance between experience and agility. We currently work with 5000+ enterprise brands across 18 countries, serving over 70% of Indias Unicorns, positioning us among the top-rated customer engagement & experience platforms.

Netcores Engineering team focuses on adoption, scalability, complex challenges, and fastest processing. We use versatile tech stacks like streaming technologies and queue management systems such as Kafka, Storm, RabbitMQ, Celery, and RedisQ.

Headquartered in Mumbai, we have a global footprint across 10 countries, including the United States and Germany. Being certified as a Great Place to Work for three consecutive years reinforces Netcores principle of being a people-centric company where you're not just an employee but part of a family.

A career at Netcore is more than just a job its an opportunity to shape the future. Learn more at netcorecloud.com.