Head of Human Resources

We are seeking an experienced and visionary Head HR to lead our global people strategy. The ideal candidate will drive a high-performance culture through strategic workforce planning, employee experience, talent development, and HR technology. This role requires a strong mix of business acumen, cultural intelligence, and the ability to influence leadership teams across geographies.

Our ideal Head HR is:

• Humble. You demonstrate humility by acknowledging your strengths and weaknesses, showing openness to feedback, and treating others with respect and kindness regardless of their position or status.
• Accountable. You take responsibility for your actions and decisions, consistently delivering on commitments, and holding yourself and others to high standards of performance and behavior.
• Positive. You bring a positive outlook to your work, inspiring and uplifting others with their attitude, resilience, and optimism even in challenging situations. You focus on solutions rather than dwelling on problems.
• Passionate. You exhibit a deep enthusiasm and dedication for your work, driven by a genuine love for what you do. Your passion fuels your motivation, creativity, and perseverance, inspiring others to share in their excitement and commitment.
• Community-Driven. Your commitment to making a difference beyond yourself, actively engaging with, and contributing to your surrounding community. You prioritize collaboration, inclusivity, and social responsibility, seeking to create positive change and impact in the world around you.

Our ideal Head HR is poised to navigate and lead IT By Design into a new era of success. They will play a pivotal role in shaping our company's future and driving strategic initiatives. They are empathetic and core value champion who promotes a culture of collaboration and excellence. With their leadership, we are confident in our ability to achieve our goals and make a positive impact in our industry and in our community.

RESPONSIBILITIES:

Responsibilities include, but are not limited to:

Strategic Workforce Planning

• Align HR initiatives with long-term business strategy and growth goals.
• Develop and execute workforce planning and succession strategies.
• Use data and insights to proactively close skill gaps and anticipate talent needs.

Retention

• Design innovative strategies to attract, onboard, and retain top talent globally.
• Champion a compelling employer brand to increase quality referrals and reduce attrition.
• Collaborate with department heads to define evolving talent needs.

Employee Experience & Engagement

• Cultivate an inclusive, high-ESAT and high-eNPS culture across all locations.
• Lead global engagement programs, employee surveys, and feedback loops.
• Improve the employee journeyfrom onboarding to exitwith a people-first mindset.

Learning & Talent Development

• Oversee L&D strategy to build capabilities for today and tomorrow.
• Design and implement career progression frameworks and leadership development programs.
• Build a coaching culture to support high-potential talent.

Performance Management

• Lead implementation of performance management systems aligned to business KPIs.
• Promote a culture of feedback, continuous improvement, and accountability.
• Establish recognition programs that reinforce values and excellence.

Compensation & Benefits

• Develop competitive, equitable, and scalable compensation structures.
• Oversee wellness, health, and retirement benefit programs tailored to global teams.
• Drive fairness and transparency in pay practices.

Organizational Development & Change Management

• Lead HR efforts during transitions such as restructuring and market expansion.
• Strengthen organizational design, efficiency, and cross-functional collaboration.
• Foster resilience and agility during change.

HR Technology & Analytics

• Lead digital HR transformation using HRIS, AI, and automation tools.
• Use data and dashboards to guide decisions across talent, performance, and culture.
• Champion systems that simplify, scale, and enable smarter HR practices.

Legal Compliance & Risk Mitigation

• Ensure compliance with local, national, and international employment laws.
• Oversee employee relations and grievance resolution frameworks.
• Maintain strong ethical standards and governance across HR policies.

Employee Health, Safety & Well-being

• Champion programs for mental health, physical wellness, and work-life balance.
• Ensure safe and supportive workplaces globally.

Corporate Social Responsibility (CSR)

• Engage employees in community initiatives and CSR programs.
• Align CSR with company values to drive meaningful impact.

QUALIFICATIONS:

Required:

• Masters degree in HR, Business Administration, Organizational Development, or related field.
• Professional HR certifications (e.g., SHRM-SCP, SPHR) preferred.
• Experience with HR platforms such as BambooHR, Workday, or SAP SuccessFactors is a plus.
• Experience working for a Technology Service Provider
• 5+ years Global Operations experience (India, US and Philippines) at the senior management or higher level
• 5+ years of Digital HR tools, retention and regulatory compliance
• Leadership experience in managing Global teams and emphasis on strategic transformation and leadership impact
• Business degree plus continued executive certifications

Preferred:

• Master of Business Administration (MBA) degree
• SHRM Certification/CHRO program or equivalent experience.
• Experience working for a Managed Service Provider (MSP) Network Operations Center (NOC), Security Operations Center (SOC), Helpdesk, IT Infrastructure Management, and offshore IT dedicated staff)

Desired:

• Entrepreneurial experience or mindset.
• Experience in creating a high-trust, high-performance, and inclusive work culture.
• Understanding of change management and organization design.

WHY WORK WITH US:

IT By Design is a leading provider of comprehensive IT solutions, specializing in managed services, cloud solutions, cybersecurity, and more. Headquartered in the US with global teams in the Philippines and India, we focus on innovation, collaboration, and customer-centricity. We are dedicated to empowering businesses with cutting-edge technology solutions. Creating a team of life-long learners and with an employee-first approach, we offer a dynamic and collaborative work atmosphere which fosters a big, small company feel. We place emphasis on building meaningful relationships leading to a people/community-focused environment. And through our dedication to our clients, there is a huge value to adding to others lives.