Head of Guest Experience – Resorts (Strategic & Operational Leadership)

We are seeking a dynamic leader to elevate guest experience across our resort network. This is a strategic and operational role focused on embedding brand standards, optimizing service delivery, and driving continuous improvement.

What Youll Do

• Lead resort operations (front office, housekeeping, F&B, guest services) with hands-on expertise.
• Collaborate with resort GMs and department heads to ensure brand standards are consistently executed.
• Design and implement quality assurance frameworks and optimize SOPs across guest touchpoints.
• Analyze guest feedback (NPS, surveys, reviews) to drive continuous improvement .
• Define and implement the Resort Experience Strategy , mapping every guest interaction from booking to checkout.
• Benchmark against luxury and experiential travel leaders to ensure competitive differentiation.

Ideal Candidate

• 1520+ years in the hospitality industry , with significant resort operations experience .
• Proven track record in guest experience transformation and multi-location operations leadership .
• Strategic thinker with operational depthable to work at the corporate level and lead on-ground execution.
• Strong stakeholder management and cross-functional leadership skills.

Why Join Us?

• Opportunity to shape guest experience strategy across a diverse resort portfolio.
• Work with passionate teams committed to service excellence .
• Be part of a brand that values innovation, quality, and memorable experiences .