Head of Client Servicing

Company Description

mindpop is a creative-first influencer agency that merges innovation with strategic thinking to deliver impactful brand campaigns. Our team of passionate professionals is dedicated to producing exceptional results by combining creativity and precision.

Role Description

This is a full-time, on-site role for the Head of Client Servicing, based in Mumbai. The responsibilities include overseeing client relationships, understanding client needs, and ensuring the delivery of exceptional service to achieve the highest levels of client satisfaction. The role involves leading and managing a client servicing and influencer relations team, collaborating with internal departments to develop tailored strategies, and ensuring smooth execution of client campaigns. The Head of Client Servicing will also monitor project budgets and financial performance, while fostering long-term partnerships with clients.

Qualifications

• Strong expertise in Client Services and Customer Service
• Excellent Communication and Customer Satisfaction skills
• Exceptional leadership, team management, and problem-solving abilities
• An understanding of branding and marketing strategies is a significant advantage
• Proven ability to build and maintain strong client relationships