Head of Business Operations

Key Responsibilities

Ops Coordination Across All Verticals

• Act as the central operations bridge between all internal teamsProduct, Content, Tech, Community, Finance, Sales, and Marketing.
• Work closely with the Founders to prioritize and execute strategic initiatives.
• Ensure every departments processes, tasks, and deliverables are aligned and running smoothly.

Data & Reporting Ownership

• Collate, track, and maintain all operations data for weekly, monthly, and quarterly reporting.
• Build and manage operational dashboards (SLA tracking, task statuses, performance metrics).
• Ensure accurate and timely flow of information to Founders and Business Heads.

Execution & Process Optimization

• Drive end-to-end execution of operational tasks, new projects, and cross-functional initiatives.
• Identify inefficiencies and implement process improvements across teams.
• Standardize workflows and create systems that scale with the companys growth.
• Possesses a strong understanding of digital operations, processes, and technology-led workflows.

Stakeholder & Task Management

• Ensure all teams are aligned with timelines, priorities, and SLAs.
• Track progress of all ongoing tasks and follow up with teams to ensure closure.
• Handle day-to-day operations issues with speed and clarity.
• Able to translate strategy into practical, on-ground execution across teams and functions.
• Demonstrates a straightforward, action-oriented approach with strong execution focus

Required Skills & Experience

• 515 years of experience in Operations, Program Management, or Generalist roles.
• Strong experience working in startups, preferably from a consultant background.
• Excellent multitasking, coordination, and stakeholder management abilities.
• Strong analytical skills with a knack for organising data and building reports.
• Ability to work directly with Founders and senior leadership with high accountability.
• Highly detail-oriented, proactive, and execution-driven.
• If you are from Fintech / Edtech / Background and build the start up from scratch will be an added advantage.