Head of Business Excellence and Revenue Operations

Head of Business Excellence and Revenue Operations

Role Overview

We are hiring a Head of Revenue Operations to architect and scale an automation-first revenue engine that powers NxtWaves next phase of growth.

This is a systems design mandate and not just a reporting function.

You will own the complete lead-to-enrollment infrastructure across Marketing, Sales, and Business. Your focus will be improving conversion, eliminating inefficiencies, redesigning CRM architecture, and building a scalable operating system that enables revenue growth without proportional cost expansion.

You must think in funnel economics, system leverage, and long-term scalability and not just process execution.

Mission

Design and scale a fully integrated revenue infrastructure that:

• Improves lead-to-enrollment conversion
• Reduces operational inefficiencies and cost per lead
• Minimizes manual dependencies through automation
• Enables real-time, data-driven decision making
• Scales revenue sustainably

What You Will Own

Funnel & Conversion Excellence

• Improve end-to-end lead lifecycle performance
• Strengthen MQL SQL Enrollment transitions
• Reduce response delays and funnel leakage
• Standardize lifecycle definitions across Marketing and Sales
• Create clear ownership across every funnel stage

You will re-architect the funnel and not just optimize within it.

Automation & Operational Efficiency

• Drive significant automation across lead handling workflows
• Reduce dependency on manual lead assignment
• Implement intelligent lead scoring and prioritization
• Improve revenue efficiency through process redesign

You will replace manual friction with scalable systems.

CRM & Revenue Systems Architecture

• Redesign CRM structure for clarity, governance, and scale
• Build API-led integrations across revenue tools
• Eliminate redundant tools and optimize technology stack
• Ensure high standards of CRM data accuracy and hygiene

This role requires rebuilding systems where necessary not maintaining legacy structures.

Analytics & Decision Intelligence

• Build real-time revenue dashboards used by Sales and Leadership
• Establish a single source of truth for revenue reporting
• Introduce structured experimentation across funnel stages
• Improve forecasting reliability and attribution clarity

Shift the organization from reactive reporting to predictive decision-making.

Organizational Capability

• Reduce reliance on ad-hoc founder or leadership intervention
• Implement SLA governance across CRM, lead operations, and communication systems
• Build strong second-line leaders across Systems, Funnel Operations, and Automation

You are building both the engine and the operators who run it.

What Great Looks Like

Revenue Systems Thinker

• Understands full lead lifecycle architecture
• Designs scalable funnel models
• Thinks in conversion economics, not task lists

CRM & Tool Strategist

• Deep hands-on experience with Salesforce or equivalent
• Has redesigned CRM architecture at scale
• Rationalizes and integrates complex tool ecosystems

Automation & AI-Oriented

• Strong workflow automation expertise
• Comfortable with APIs and data integrations
• Uses AI to reduce manual workload

Analytical & Structured

• Strong in funnel analytics, attribution, and forecasting
• Root-cause problem solver
• Brings experimentation discipline

Cross-Functional Influencer

• Aligns Sales, Marketing, and Tech teams around shared metrics
• Communicates clearly using data
• Comfortable navigating cross-team conflict

Non-Negotiables

• Has owned measurable revenue or funnel performance metrics
• Has redesigned CRM architecture (not just administered it)
• Has led cross-functional revenue or sales operations teams
• Has demonstrated cost-efficiency improvement

Ideal Background

• 8-10 years of total experience
• Significant experience in Revenue Ops / Sales Ops / Business Ops leadership
• Experience in high-growth B2C or EdTech / consumer businesses preferred
• Built automation-led revenue engines at scale