Head of Administration

Role Purpose

The Head Administration will be the strategic and operational leader responsible for driving a world-class workplace experience across the Noida Corporate Office and Noida Manufacturing Plant.

This role goes beyond traditional administration and facilities management it is about creating an employee-centric, safe, efficient, compliant, and engaging work environment that enables productivity, collaboration, and organizational culture.

The incumbent will act as a culture carrier and experience architect, ensuring that infrastructure, services, and support functions directly contribute to employee engagement, business continuity, operational excellence, and leadership brand.

Key Leadership Accountabilities

1. Strategic Leadership & Governance

• Act as the Department Head for Administration, defining the vision, operating model, policies, and service standards for all Admin functions.
• Partner with India Leadership, HR, IT, EHS, Security and Finance to align workplace strategy with business and people priorities.
• Establish strong governance frameworks, SOPs, SLAs and compliance mechanisms across corporate and plant operations.
• Drive continuous improvement initiatives aligned with best-in-class MNC workplace standards.

2. Employee Experience & Workplace Culture

• Own the end-to-end employee workplace experience across offices and plant from entry to exit.
• Design and implement initiatives focused on:
• Employee comfort, engagement and wellbeing
• Collaboration spaces and modern workplace design
• Hospitality mindset in internal services
• Act as a champion of Employee First philosophy in all administrative services.
• Regularly capture employee feedback (surveys, focus groups) and translate insights into improvement actions.

3. Corporate Office & Plant Administration

• Overall responsibility for:
• Facilities & infrastructure management
• Front office, transport, cafeteria, housekeeping
• Travel, accommodation and vendor services
• Security and access management
• Office space planning and utilization
• Ensure seamless integration of corporate and plant admin operations while respecting unique operational needs of manufacturing.

4. Facilities, Infrastructure & Asset Management

• Lead end-to-end management of:
• Buildings, utilities, AMC contracts
• Space planning, layout optimization
• Asset lifecycle management
• Workplace digitization (smart office initiatives)
• Drive cost optimization without compromising employee experience and service quality.

5. Safety, Compliance & Risk Management

• Ensure compliance with:
• Statutory, regulatory and audit requirements
• Fire safety, EHS, labor compliances
• ISO / internal audit standards (if applicable)
• Lead crisis management, business continuity planning and emergency response protocols.

6. Vendor & Financial Management

• Own all major Admin budgets and CapEx / OpEx.
• Manage strategic vendors and partners with strong governance:
• SLAs, KPIs, cost control, performance reviews
• Drive commercial excellence, contract negotiations and service quality.

7. Team Leadership & Capability Building

• Lead and mentor a multi-site admin team across corporate and plant.
• Build a high-performance, service-oriented culture.
• Develop future leaders within Admin function.
• Embed accountability, ownership and continuous learning.
• Leadership Style & Behavioral Expectations

The ideal Head Administration will demonstrate:

• Servant Leadership mindset leads through influence, not authority.
• High ownership & accountability treats workplace as a product.
• Strong stakeholder orientation trusted partner for business leaders.
• Employee empathy & emotional intelligence deeply understands employee needs.
• Operational excellence with strategic thinking.
• Data-driven and process-oriented approach.
• Crisis-resilient and calm decision maker.

Key Competencies

Core Competencies

• Strategic Facilities & Workplace Management
• Employee Experience Design
• Stakeholder & Vendor Management
• Budgeting & Financial Acumen
• Governance & Compliance
• Crisis & Risk Management

Leadership Competencies

• Influencing without authority
• People development & coaching
• Change management
• Cross-functional collaboration
• Communication & executive presence

Experience & Qualification

Experience:

• 1520+ years of progressive experience in Administration / Facilities / Workplace Management.
• At least 58 years in a senior leadership / department head role.
• Prior experience in MNC / large corporate environments.
• Strong exposure to both corporate office and manufacturing plant administration is highly preferred.

Education:

• Graduate / Postgraduate in Business Administration, Operations, Facilities Management or related field.
• Certifications in Facilities / EHS / Project Management are a plus.