Head of Accounts Receivable

Position: Head Accounts Receivable

Function: Finance Revenue Cycle Management

Location: Hyderabad / Bangalore (with extensive travel across units)

Reporting to: Group CFO / Corporate Finance Head

Role Overview

The Head Accounts Receivable will be responsible for end-to-end receivables management of 350 Cr across 12 hospitals, with a sharp focus on DSO control, cash collections, billing accuracy, and reduction of disallowances and bad debts.

This is a hands-on leadership role requiring strong coordination with hospital units, payers (TPA, Insurance, Govt), billing teams, and clinical stakeholders.

Key Responsibilities

Receivables & DSO Management

• Own and manage hospital receivables across Cash, TPA, Insurance & Government payers
• Drive DSO improvement initiatives and ensure sustained control
• Monitor ageing buckets and ensure timely resolution of overdue receivables
• Lead focused recovery plans for long-pending and disputed cases

Payer Liaison & Follow-ups

• Act as a senior interface with TPAs, Insurance companies, and Government authorities
• Drive escalations, negotiations, and closures for high-value pending claims
• Regular travel to hospital locations and payer offices as required

Billing Accuracy & TAT Control

• Work closely with Billing, Medical Records, and Operations teams
• Ensure accurate and complete submissions within defined TAT
• Identify gaps in documentation, coding, and submission processes

Process & Controls

• Establish and enforce standard AR and billing processes across hospitals
• Track and reduce disallowances, deductions, and claim rejections
• Drive continuous improvement to reduce bad debts and write-offs
• Ensure compliance with internal controls and audit requirements

Reporting & Governance

• Publish weekly/monthly AR dashboards (DSO, ageing, collections, disallowances)
• Provide actionable insights to hospital CEOs and corporate leadership
• Lead AR reviews with unit finance and operations teams

Candidate Profile

Experience

• 1015+ years in AR / Revenue Cycle / Collections, preferably in large hospital chains
• Experience managing Rs 250500 Cr+ receivables across multiple locations
• Strong exposure to TPA, Insurance, and Govt payer ecosystems
• Skills & Competencies
• Strong command over DSO management, ageing analysis, and recovery strategies
• Deep understanding of hospital billing, claims, and documentation workflows
• Ability to travel extensively and work with distributed teams
• Data-driven, process-oriented, and execution-focused
• Strong stakeholder management and escalation handling skills
• Mindset
• Ownership-driven, hands-on, and outcome-focused
• Comfortable operating in a fast-paced, high-accountability environment