Head of Account Management

About Us: Curefit Healthcare Pvt Ltd, founded in 2016, is Indias largest fitness company and wellness platform. Cult, from the house of Curefit, was established with a mission to make fitness easy, fun and accessible to everyone, and has emerged as a community celebrating the joy of fitness. The brand today offers a range of fitness services ranging from group workouts, gyms and personalized fitness solutions, as well as an expansive selection of quality fitness products for the everyday athlete. The companys vision is to empower everyone towards an active and healthier lifestyle through innovative fitness solutions, enabled by technology.

Job Summary: The Head of Account Management will lead the franchise partner portfolio for Cults Fitness Centers across India, driving account management, partner retention, revenue growth, and payback visibility. The role will focus on building a disciplined, scalable account management function that ensures strong partner engagement, financial performance, and operational alignment across the network. This is a senior leadership role requiring strong business ownership, people leadership, and the ability to drive cross-functional execution to improve partner center outcomes at scale.

Key Responsibilities:

Lead and scale a high-performing team of Account Managers responsible for franchise partner centers across regions.

Own the Account Management roadmap aligned with company growth, expansion priorities, unit economics, and partner retention.

Track and drive center-level revenue performance, profitability, receivables, and payback milestones in partnership with Finance and Business teams.

Manage relationships with strategic and high-impact partners, acting as the senior escalation point and ensuring long-term partner alignment.

Drive partner center growth through structured business reviews, performance diagnostics, and targeted improvement plans.

Establish governance mechanisms, including MBRs, performance dashboards, and partner health tracking, to proactively identify risks and opportunities.

Collaborate cross-functionally with Operations, Supply, Finance, Product, Tech, Marketing, and Legal teams to resolve structural issues impacting partner performance.

Identify and execute expansion, upsell, and cross-sell opportunities within the existing partner base while ensuring adherence to commercial agreements and operational standards.

Qualifications and Skills:

Tier-1 MBA preferred.

1012 years of experience in Account Management, Partner Success, Franchise Operations, or multi-location business leadership roles.

Strong understanding of unit economics, P&L drivers, revenue management, and payback tracking.

Proven experience managing large partner portfolios and senior stakeholders.

Strong analytical, stakeholder management, and execution skills.

Ability to thrive in fast-paced, high-growth environments; willingness to travel as required.