Head - IT Application

Position Name : Head - IT Application

Experience : 20+ Years

Location : Pune

About Us

Jade Global, headquartered in San Jose, California, has empowered mid-size to large enterprises in

North America for over 22 years. We provide cutting-edge technology services that drive business

growth and enhance customer experience through speed, efficiency, and cost optimization. Our

services include Cloud Services, Technology Advisory, Implementations, Integrations, and Managed

Services, underpinned by a robust partner ecosystem.

We adhere to the highest quality standards, including CMMI SVC V2.0 Maturity Level 5, ISO

27001:2013, ISO 27701:2019, and ISO 20000-1:2018 certifications, as well as GDPR and HIPAA

compliance, demonstrating our commitment to excellence and reliability in serving the High-tech,

Life Sciences, Manufacturing and Finance industries. In India, we operate from Pune and Hyderabad.

To support our growth strategy and three-year plan to double our workforce in India, Jade Global

seeks a highly experienced dynamic CoE leader for India for its manufacturing vertical.

Job Overview

We are seeking a highly skilled and motivated Head of IT Applications to join our EIT team. As the Head of IT Applications, you will be responsible for driving transformation & innovation by leveraging technology, while ensuring stable day-to-day services of JADE applications at a Global Level. You will be leading a team of Application Specialists and be responsible for their growth and skills enhancement. The position is based out of Pune

Roles and Responsibilities

Strategic Planning and Roadmap:

• Collaborate with business stakeholders to understand their needs, objectives, and challenges.
• Develop an Integrated Application Roadmap, aligning it with business outcomes and IT capabilities.

Business Relationship Management:

• Establish strong relationships with business units, acting as a trusted advisor and partner.
• Regularly engage with business stakeholders, manage expectations, and identify opportunities for improvement.

Transformation and Innovation:

• Identify and evaluate emerging technologies and trends that can drive transformation and innovation.
• Collaborate with business units to develop and implement technology-driven initiatives driving productivity and efficiencies

Service Delivery and Operational Management:

• Serve as the primary point of contact and subject matter expert for all JADE Business applications.
• Ensuring the delivery of IT Application services meets the agreed-upon service level agreements (SLAs) and key performance indicators (KPIs).
• Managing IT Delivery projects, including planning, scheduling, and executing project tasks, managing project risks, issues, and dependencies.
• Ensure application performance, availability, and security meet or exceed SLAs
• Implement and maintain ITIL best practices and processes
• Oversee the incident management process (Including major Incidents), ensuring timely resolution of issues
• Lead problem management activities to identify root causes and prevent recurrence
• Collaborating with cross-functional teams, including IT operations, infrastructure, software development, and business stakeholders, to define and deliver IT services.
• Developing and implementing service improvement plans to enhance service quality and customer satisfaction.
• Ensuring compliance with industry and regulatory standards, including data privacy, security, and compliance.

Desired Candidate Profile

Qualifications:

• Bachelor's degree in Computer Science, Information Systems, or a related field.
• MBA degree is desirable
• Strong analytical skills to assess service performance and make data-driven recommendations.
• Ability to manage multiple priorities in a fast-paced environment.

Experience:

• At least 15 years of experience leading Global IT Applications teams in Commercial, Project Delivery, Business Analytics, Finance, Procurement and HR functions
• Has worked in a Global and multi-cultural environment
• Proactive approach to drive change and improving user experience
• Experience in driving transformation and innovation. Exposure to Digital/AI ways of working preferred
• Communicating effectively with stakeholders, including executives, business leaders, and technical teams
• Excellent People Management skills, develop Talent and growth
• Up to date with current technology, industry trends, and developments

Why Join Us

You should join us if you are interested in shaping an organization that is on a rapid growth path. Jade is an employee-friendly, open, and transparent workplace. You will have the opportunity to bring in ideas, suggestions, and have them implemented. This is a senior management role and a key strategic position within the company, allowing you to make a significant impact on the organizations growth, and success.