Head - Experts Channel

Unilever

5 - 10 years

Mumbai

Posted: 16/04/2025

Job Description

Job Title: Head - Experts Channel

Work Location: India, Mumbai HQ

Function: Customer Development, Experts

Responsibilities:

  • Provide leadership and guidance to the Expert Team on field deployment, brand promotion, and measurement of productivity and Training.

  • Drive strategic business projects on Go-To-Market’s (GTM), products & Engagement plan to reach Health Care Professionals (HCP) and the relevant community, while tapping into emerging opportunities.

  • Coordinate with demand fulfillment team and the marketing teams to ensure stock availability at various locations.

  • Ensure good understanding & implementation of Expert compliance processes.

  • Garner prescription share for the Expert detailed portfolio by strengthening credibility with Key Opinion Leaders (KOLs), and medical bodies like IDA, IAP, FOGSI, etc..

  • Achieving the top line and bottom line targets of the division as per the all-India business growth plan. Collaborate with the Expert marketing team towards converting key field insights into meaningful and impactful marketing interventions.

  • Create GTM plans in tandem with the marketing teams, looking at business priorities. Synergize wherever possible, build meaningful partnerships to ensure HCP reach is effective and efficient.

  • Ensure higher collaboration to win in pharmacy with new products, drive use of SFE analytics in decision making, higher execution scrutiny by Global categories, market work with cross functional teams.

  • Establish & drive review cycle meetings with Business, Regions, GM-Integration, Executive Sales Director, Customer Marketing, & Supply Chain.

Requirements:

  • 18+ years of experience from FMCG, MNC organizations with expertise in Dermatology & Pharma Division, MBA from a premier campus.

  • Candidate must have handled a National Sales Manager role with a team size of 200+ field force.

  • The incumbent will need to understand and communicate the benefits/ mode of action for nutritional products that the team will be promoting to doctors. The person will have to have a good understanding of anatomy and physiology.

  • Strong understanding of Compliance, as the incumbent will also be responsible for compliance and shall ensure processes that will help grow medically promoted brands at the national level.

  • Strong understanding of macro healthcare trends and emerging opportunities.

  • Ability to make decisions based on cutting-edge analytics and tools to keep the business on course.

Additional Information:

  • GTM: Trade channel and a Hospital Channel

  • Planning: Planning entails the forecasting of Business based on prescription growth and category & brand P/Ds to arrive at the overall Expert revenue impact.

  • Execution: Define & deliver KPI norms for the Expert team against established metrics & measures, while maintaining & adhering to company Values. 

  • Insights: Providing market insights to further support brand and category opportunities & for new product launches.

  • Collaboration: Work with Expert Regions, Regional Heads, GM-Integration, Sales Director, Customer Marketing, SCM, Outsourced Agencies, Category teams, LOC Marketing, Expert Marketing, Training, and SFE.

  • External Interactions: HCP communities, Congresses, Scientific engagement with KOLs, Academic institutions, HCP Training bodies.

  • Talent & Performance Management: Performance management of individuals, training need assessment- internal & external, development planning, succession, talent retention, career continuity for Expert field force.

  • Engagement & Empowerment: Create a high-performing organization with high employee engagement & empowerment. Foster diversity and opportunities for career growth. Empowering the managerial team to take smart risks and impactful business decisions to ensure high growth.

About Company

Unilever is a global consumer goods company known for its brands in food, beverages, cleaning agents, and personal care. It operates with a focus on sustainability and social responsibility, aiming to reduce environmental impact while improving the health and well-being of its customers worldwide.

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