Head- Creative & Content Service

Position: Head Creative & Content Services

This is a Delhi-based position and work from office only!

Work Location: Sector 23 Dwarka, Delhi

Job Summary- Were hiring a Head Creative & Content Services to build and lead our client-facing creative, design, and content function . This is a B2B, client-facing, tech-heavy, creative role . Youll work directly with marketing, e-commerce, and brand leaders at client companies and own how we think, create, test, and scale:

• Marketplaces: Amazon & Q-com (PDPs, A+, tiles, banners, brand stores, ad creatives, product copy)
• Social: Instagram, Meta, YouTube, shorts/reels
• Web: Websites, landing pages, campaign microsites
• Written Content: Listing copy, emails, blogs, brand stories, scripts, hooks

Youll use a mix of imagination + tech + AI to generate ideas, turn them into experiments, and then scale what works.

What Youll Own:

• The Creative & Content charter for NuvoRetails brand clients.
• End-to-end creative and content strategy across Amazon, Q-com, social, and web.
• Client relationships for all creative + content work (alongside growth / account teams).
• The adoption of AI and tools in our creative and content workflows.
• Building and mentoring a small, sharp, high-output team (design + content).

What Youll Do:

1. Lead Creative, Content & Design

• Turn client goals (growth, conversions, category dominance) into platform-first creative and content plans .
• Set visual and verbal direction for each brand across:
• Amazon & Marketplaces: PDPs, A+, brand stores, AMS creatives, product copy.
• Q-com: tiles, banners, thumbnails, promo creatives and copy.
• Social: posts, reels/shorts, scripts, hooks, ad copy and concepts.
• Web: website pages, landing pages, campaign pages, emailers, and blogs.
• Build and maintain brand guidelines, tone-of-voice docs, and design systems that make scale possible without losing quality.

2. Be the Creative Face to Clients (B2B)

• Act as the primary creative + content partner to client marketing and e-com teams.
• Lead pitches, reviews, and strategy sessions, tying creative choices back to numbers: traffic, CTR, CVR, ROAS, AOV, retention.
• Handle feedback like an adult: align, push back where needed, reset scope when its drifting, protect quality and timelines.
• Spot and shape opportunities to expand into website revamps, content refreshes, campaigns, and new formats.

3. Use Tech, Data & AI to Power Ideas

• Use AI tools not as a gimmick, but as your core stack to:
• Brainstorm routes, hooks, headlines, and scripts.
• Generate design variations and mock-ups fast.
• Repurpose content across platforms (e.g., one product story PDP + reel + email + Q-com tile).
• Partner with analytics, marketplace, and performance teams to:
• See whats actually working (CTR, CVR, ROAS, engagement, scroll depth, bounce).
• Run structured creative and copy experiments (A/B tests, variant testing, new formats).
• Build playbooks of winning patterns by platform, category, and objective.
• Constantly scout new tools, formats, and creative technologies, and bring them into everyday workflows.

4. Build Team, Process & Delivery That Scales

• Lead a lean hybrid team of designers and content/copy specialists (plus freelancers when needed).
• Set up clear, lightweight processes using tools like Asana / Trello / ClickUp / Notion / Sheets.
• Own final review for key deliverables both how they look and how they read before they go out.
• Ensure we can handle multiple clients and brands in parallel without chaos.

What Were Looking For

• 46+ years in creative / content / digital / brand / e-commerce roles (agency or in-house), with direct client-facing responsibility .
• Strong exposure to brands that sell online e-commerce, D2C, FMCG, consumer brands, etc.
• Track record of working on:
• Marketplace or e-com creatives & content
• Social / digital campaigns
• Websites or landing pages (structure + content)

Skills

• Strong grip on branding, storytelling, and positioning .
• Solid understanding of:
• Conversion-focused copy (hooks, USPs, benefits, CTAs).
• E-com and marketplace basics (how creatives and content affect discoverability, clicks, and sales).
• Comfort with:
• Design tools: Photoshop, Illustrator, Canva (you dont have to design everything, but you must speak the language).
• Content tools: docs, editors, and AI content tools for ideas and drafting.
• Excellent spoken and written communication you care about both lines and layouts .

Mindset

• Startup-friendly: youre okay with figuring things out, changing direction quickly, and building while running.
• High ownership: you naturally think in terms of What should we build here?, not Whats the task?.
• High bar for detail: loose design, weak copy, or sloppy formatting bother you.
• Direct but collaborative: you can give and receive clear, honest feedback and keep momentum.
• Tech-curious: you like trying tools, breaking things, and keeping what work

About NuvoRetail- Nuvoretail Enlytical Technologies Pvt. Ltd. is an e-commerce analytics and automation company. Our platform Enlytical.ai helps brands win on the digital shelf using data, automation, and performance-led execution across Amazon, marketplaces, quick commerce, and D2C.

We work as a growth partner to brands combining strategy, content, tech, and operations. Were an Amazon Ads Advanced Partner, have been recognized as one of the Most Promising eCommerce Technology Service Providers in India (CIOReview 2020), and were finalists at the APAC Amazon Awards.